Auto Archive Error - Got invalid response from API request

Support & Bugs
1

At a little bit of a dead end on how to troubleshoot this and not sure where to start.

INFO [2017-11-30 21:18:43] SUMMARY OF ERRORS
INFO [2017-11-30 21:18:43] Error: Got invalid response from API request: ?module=API&method=API.get&idSite=1&period=day&date=last30&format=php&trigger=archivephp. The response was empty. This usually means a server error. A solution to this error is generally to increase the value of ‘memory_limit’ in your php.ini file. For more information and the error message please check your web server’s error Log file. As this core:archive command triggers PHP processes over HTTP, you can find the error message in your Piwik’s web server error logs.
INFO [2017-11-30 21:18:43] Error: Empty or invalid response ‘’ for website id 1, Time elapsed: 0.155s, skipping
INFO [2017-11-30 21:18:43] Error: Got invalid response from API request: ?module=API&method=API.get&idSite=2&period=day&date=last18&format=php&trigger=archivephp. The response was empty. This usually means a server error. A solution to this error is generally to increase the value of ‘memory_limit’ in your php.ini file. For more information and the error message please check your web server’s error Log file. As this core:archive command triggers PHP processes over HTTP, you can find the error message in your Piwik’s web server error logs.
INFO [2017-11-30 21:18:43] Error: Empty or invalid response ‘’ for website id 2, Time elapsed: 0.172s, skipping
INFO [2017-11-30 21:18:43] Error: Got invalid response from API request: ?module=API&method=API.get&idSite=3&period=day&date=last17&format=php&trigger=archivephp. The response was empty. This usually means a server error. A solution to this error is generally to increase the value of ‘memory_limit’ in your php.ini file. For more information and the error message please check your web server’s error Log file. As this core:archive command triggers PHP processes over HTTP, you can find the error message in your Piwik’s web server error logs.
INFO [2017-11-30 21:18:43] Error: Empty or invalid response ‘’ for website id 3, Time elapsed: 0.187s, skipping

System Information:
Windows Server 2016 / IIS 10.0
Piwik V 3.2.0
PHP 7.1.11
MySQL 5.7.20

I’ve already increased the memory limit in the php.ini file.

2

Hi,

Have you checked your php error log for corresponding error messages?

3

How are you archiving? Do it like this if you are on localhost:

php console core:archive --url=http://YourIPAddress/pathTo/Piwik --accept-invalid-ssl-certificate

4

I’ve checked my php error log and its empty. I’ll do a little more digging around for other error messages. I noticed that I’m not logging any piwik errors in the piwik config.

I was following the instructions here: How to Set up Auto-Archiving of Your Reports - Analytics Platform - Piwik

I’ll try running that localhost command.

5

That seems to have fixed that error. We definitely have a valid SSL Certificate installed. I wonder why it isn’t finding it. I’ll have to dig into that.

So full write-up of what removed the error.

Previously I had a scheduled tasked which ran the following:

php.exe "C:\inetpub\wwwroot\piwik\console" core:archive --url=https://mydomain.com/piwik/

Adding the argument to ignore SSL Certificates allowed it to make the connection.

php.exe "C:\inetpub\wwwroot\piwik\console" core:archive --url=https://mydomain.com/piwik/ --accept-invalid-ssl-certificate

Thanks eramirez

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