Auth-token and other questions (login does not work)

Support & Bugs
1

Hi,
I cannot log anymore to my matomo-installation (self hosted matomo)*. OK But it would be enough to use a Wordpress-Plugin to import the basic data into my wordpress. So I tried a plugin. For installing it asks me to use the URL of my matomo-installation (that was quite easy) and the auth-token which is in the database and in the adminarea. As I cannot login anymore: Is the auth-token that is shown in the mysqladmin the real one or is it encrypted? Cause I used the auth-token as it is shown in the database, but there are no results visible in wordpress. (0 visitors in the last 30 days…)

OK, the question whether the auth-token is shown encryptet or not is the first on. but nevertheless I would be glad to see, why I cannot login… (

*For those who want to read it all:
So I tried to give me a new password (failed, some strange error occured) also changing the pw via mysqladmin failed. All trials ended with a strange error-report that asks me to alllow cookies (I allow cookies) and to congigurate matomo different in case that I use a prxy (which I do not.)

So I do not understand at all anymore. Even the sending og the password to the admin by mail does not work anymore…

Any ideas?
Thanks
Raphael

2

Hi,

Do you by chance have any browser extensions that might block something? Could you try using another browser?

The token is as-is in the database. Encrypting it wouldn’t provide any security benefit as an attacker who has access to Matomo would also have access to the decryption key.