Archiving of your reports hasn't been executed recently

Support & Bugs
1

Hello,

I am trying to work on the funnels (setup in June) and make some changes (august), and after the changes, I run force-archiving and it works and shows data.

But currently, I have made changes (sept), I tried archiving and it still shows no data for the June-July-august months and only shows data for Sept.

It does show conversions under the goal itself was converted but shows no other data

refer screenshot

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I checked the visit log segments but it says no data. Is my data lost? or Are there issues with archiving?

Please guide for solution

2

Hi,

Is your cron-job still running successfully (have you checked its output log for errors?)?
And if you don’t have a cron-job set up, have you enabled browser archiving?

3

Hi Lucas,

Thanks a lot for helping
I asked our database admin to run this command -/var/www/html/console core:archive --force-idsites=4

and it was completed successfully on his end, but when I login back to matomo and opened the funnel it still shows

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and no data for June-July-aug-months, it only shows data in September

It shows data under “the goal; itself was converted” - Can we recover this data back to show in funnels ?

How can I tell our super admin to check if they have a cron-job setup and if they have browser archiving enabled?

and also please guide about the invalidate historical reports process - https://matomo.org/faq/how-to/faq_155/

Is this related to archiving process?

please guide for queries?

4

Hi there,

You would want to invalidate reports as far back as you require. This should then process all the data for that period. Archiving could be failing for a few reasons like lack of memory. Please check our guide here: https://matomo.org/docs/setup-auto-archiving/#making-sense-of-the-corearchive-output