Archive.php: Got invalid response from API request (The response was empty)

alik · March 19, 2014, 1:45pm

I experience issues with the archive.php cron script. What am I doing wrong? Thank you.

The following is returned when I run the archive.php script.


INFO [2014-03-19 13:04:56] [4931a] ---------------------------
INFO [2014-03-19 13:04:56] [4931a] INIT
INFO [2014-03-19 13:04:56] [4931a] Querying Piwik API at: https://[domain]/analytics/index.php
INFO [2014-03-19 13:04:56] [4931a] Running Piwik 2.1.0 as Super User: [user]
INFO [2014-03-19 13:04:57] [4931a] ERROR: Got invalid response from API request: https://[domain]/analytics/index.php?module=API&method=API.getDefaultMetricTranslations&format=original&serialize=1&trigger=archivephp. Response was 'Got invalid response from API request: https://[domain]/analytics/index.php?module=API&method=API.getDefaultMetricTranslations&format=original&serialize=1&trigger=archivephp. The response was empty. This usually means a server error. This solution to this error is generally to increase the value of 'memory_limit' in your php.ini file. Please check your Web server Error Log file for more details.'
INFO [2014-03-19 13:04:57] [4931a] ERROR: The Piwik URL https://[domain]/analytics/index.php does not seem to be pointing to a Piwik server. Response was ''.
Error in the last Piwik archive.php run: 
The Piwik URL https://[domain]/analytics/index.php does not seem to be pointing to a Piwik server. Response was ''.


 Here is the full errors output:

---------------------------
INIT
Querying Piwik API at: https://[domain]/analytics/index.php
Running Piwik 2.1.0 as Super User: [user]
ERROR: Got invalid response from API request: https://[domain]/analytics/index.php?module=API&method=API.getDefaultMetricTranslations&format=original&serialize=1&trigger=archivephp. Response was 'Got invalid response from API request: https://[domain]/analytics/index.php?module=API&method=API.getDefaultMetricTranslations&format=original&serialize=1&trigger=archivephp. The response was empty. This usually means a server error. This solution to this error is generally to increase the value of 'memory_limit' in your php.ini file. Please check your Web server Error Log file for more details.'
ERROR: The Piwik URL https://[domain]/analytics/index.php does not seem to be pointing to a Piwik server. Response was ''.

Copying and pasting the https://[domain]/analytics/index.php url into a browser shows a Piwik’s login page.
Copying and pasting the other url into a browser shows some serialized data.
The super user’s user name is correct…
I have raised memory limit to 2048M but no help.
No error is reported in the web server log.
The users have full access rights for the piwik folder tree.
Allow Piwik archiving to trigger when reports are viewed from the browser = No.
Reports for today (or any other Date Range including today) will be processed at most every = 120 seconds.
allow_url_fopen = On
open_base_dir is the piwik’s root dir for running over apache (fcgi), and empty for running from a command prompt
curl is enabled

recombinator · March 20, 2014, 7:53am

Got exactly the same message in my logs after upgrading to version 2.1.0 yesterday afternoon. I run the archive function in a cronjob every night.


INFO [2014-03-20 07:46:09] [277d6] ERROR: Got invalid response from API request: http://[domain]/piwik/index.php?module=API&method=API.getDefaultMetricTranslations&format=original&serialize=1&trigger=archivephp. The response was empty. This usually means a server error. This solution to this error is generally to increase the value of 'memory_limit' in your php.ini file. Please check your Web server Error Log file for more details.
INFO [2014-03-20 07:46:09] [277d6] ERROR: The Piwik URL http://[domain]/piwik/index.php does not seem to be pointing to a Piwik server. Response was ''.
Error in the last Piwik archive.php run: 
The Piwik URL http://[domain]/piwik/index.php does not seem to be pointing to a Piwik server. Response was ''.


 Here is the full errors output:

---------------------------
INIT
Querying Piwik API at: http://[domain]/piwik/index.php
Running Piwik 2.1.0 as Super User: admin
ERROR: Got invalid response from API request: http://[domain]/piwik/index.php?module=API&method=API.getDefaultMetricTranslations&format=original&serialize=1&trigger=archivephp. The response was empty. This usually means a server error. This solution to this error is generally to increase the value of 'memory_limit' in your php.ini file. Please check your Web server Error Log file for more details.
ERROR: The Piwik URL http://[domain]/piwik/index.php does not seem to be pointing to a Piwik server. Response was ''.

matthieu · March 22, 2014, 2:06am

can you please try the latest beta? We fixed a couple issues around the new archive.php. let me know if you still have the bug using 2.1.1-b6+

recombinator · March 22, 2014, 8:13am

Hi Matt,

just updated to the latest Beta but no luck on the achieve script sadly. If i turn the option for Archiving under General Settings to “trigger from the browser” , it works ok.


INFO [2014-03-22 08:09:17] ERROR: Got invalid response from API request: http://[domain]/piwik/index.php?module=API&method=API.getDefaultMetricTranslations&format=original&serialize=1&trigger=archivephp. The response was empty. This usually means a server error. This solution to this error is generally to increase the value of 'memory_limit' in your php.ini file. Please check your Web server Error Log file for more details.
INFO [2014-03-22 08:09:17] ERROR: The Piwik URL http://[domain]/piwik/index.php does not seem to be pointing to a Piwik server. Response was ''.
Error in the last Piwik archive.php run: 
The Piwik URL http://[domain]/piwik/index.php does not seem to be pointing to a Piwik server. Response was ''.


 Here is the full errors output:

---------------------------
INIT
Piwik is installed at: http://[domain]/piwik/index.php
Running Piwik 2.1.1-b6 as Super User: admin
ERROR: Got invalid response from API request: http://[domain]/piwik/index.php?module=API&method=API.getDefaultMetricTranslations&format=original&serialize=1&trigger=archivephp. The response was empty. This usually means a server error. This solution to this error is generally to increase the value of 'memory_limit' in your php.ini file. Please check your Web server Error Log file for more details.
ERROR: The Piwik URL http://[domain]/piwik/index.php does not seem to be pointing to a Piwik server. Response was ''.
DiskStation>

matthieu · March 23, 2014, 10:50pm

what PHP version are you using and what operating system? (linux, windows?)

alik · March 24, 2014, 8:29am

Where can I find the beta version? I have failed to notice any word about it on the site.

I use PHP 5.5.10 under Windows Server 2012 R2 and Apache 2.4.9 x86 VC11 / fcgi.

recombinator · March 24, 2014, 8:39am

Hey Matt,

i run it on a Synology Diskstation so Linux-based. Php version is 5.5.9


DiskStation> php -v
PHP 5.5.9 (cli) (built: Mar  6 2014 14:30:39) 
Copyright (c) 1997-2014 The PHP Group
Zend Engine v2.5.0, Copyright (c) 1998-2014 Zend Technologies
    with Zend OPcache v7.0.3, Copyright (c) 1999-2014, by Zend Technologies
DiskStation> uname -a
Linux DiskStation 2.6.32.12 #4458 Thu Mar 6 14:16:10 CST 2014 armv5tel GNU/Linux synology_88f6282_111
DiskStation>

matthieu · March 29, 2014, 5:18am

@alik To use the latest beta see here: I would like to test early beta and RC releases, how do I enable automatic updates to use these development versions? - Analytics Platform - Matomo

@recombinator Check your PHP CLI error log file ?

christophe195 · April 2, 2014, 10:59pm

i have the same problem

Marius · April 3, 2014, 12:02am

I’ve got the exact same issue with running archive.php:

This is on a Windows Server 2008 R2, Apache 2.4.4 and PHP5.4.16

Output as follows:

INFO [2014-04-02 23:43:12] [741ec] ---------------------------
INFO [2014-04-02 23:43:12] [741ec] INIT
INFO [2014-04-02 23:43:12] [741ec] Querying Piwik API at: https://[piwikdomain]/index.php
INFO [2014-04-02 23:43:12] [741ec] Running Piwik 2.1.0 as Super User: piwik_su
INFO [2014-04-02 23:43:13] [741ec] ERROR: Got invalid response from API request: https://[piwikdomain]/index.php?module=API&method=A
PI.getDefaultMetricTranslations&format=original&serialize=1&trigger=archivephp. Response was 'Got invalid response from API request: https://
[piwikdomain]/index.php?module=API&method=API.getDefaultMetricTranslations&format=original&serialize=1&trigger=archivephp. The respo
nse was empty. This usually means a server error. This solution to this error is generally to increase the value of ‘memory_limit’ in your ph
p.ini file. Please check your Web server Error Log file for more details.'
php.exe : Error in the last Piwik archive.php run:

The Piwik URL https://[piwikdomain]/index.php does not seem to be pointing to a Piwik server. Response was ‘’.

Here is the full errors output:

INIT
Querying Piwik API at: https://[piwikdomain]/index.php
Running Piwik 2.1.0 as Super User: piwik_su
ERROR: Got invalid response from API request: https://[piwikdomain]/index.php?module=API&method=API.getDefaultMetricTranslations&for
mat=original&serialize=1&trigger=archivephp. Response was 'Got invalid response from API request: https://[piwikdomain]/index.php?mo
dule=API&method=API.getDefaultMetricTranslations&format=original&serialize=1&trigger=archivephp. The response was empty. This usually means a
server error. This solution to this error is generally to increase the value of ‘memory_limit’ in your php.ini file. Please check your Web s
erver Error Log file for more details.'
ERROR: The Piwik URL https://[piwikdomain]/index.php does not seem to be pointing to a Piwik server. Response was ‘’.

INFO [2014-04-02 23:43:13] [741ec] ERROR: The Piwik URL https://[piwikdomain]/index.php does not seem to be pointing to a Piwik serv
er. Response was ‘’.

recombinator · April 3, 2014, 6:08am

@Matt, sorry can’t find the php log file yet. I’m running it on a synology and the default php log file seems to be emtpy of errors…as in, not logging them to that file.
I’ve updated to the latest beta a few days ago which now points to a new updater file to be used but sadly the result is the same.

robpiwik · April 3, 2014, 7:22pm

same Problem here

Server:

Linux Kernel: 3.8.0-37-generic
Apache: 2.2.22
PHP: 5.3.10-1ubuntu3.10
MySQL: 5.5.35

Xisp · April 4, 2014, 5:43pm

Hello!
Observing the same problem after upgrading to Piwik 2.1.
Upgrading to the latest beta version (Piwik 2.1.1-b6 ) did not help.
The problem there as well when running on the cron, as well as archiving when entering the web analytics browser.

System:
Linux Kernel: 2.6
Apache: 2
PHP: 5.5.10
MySQL: 5.5.32
Memory_limit: 512

Apache log at archiving when entering the web analytics browser, repeated every hour, regardless of whether I walk in the analyst or not


[Fri Apr 04 17:17:40.081024 2014] [:error] [pid xxxxx] [client 127.0.0.1:12345] Error in the last Piwik archive.php run: , referer: %referer%
[Fri Apr 04 17:17:40.081074 2014] [:error] [pid xxxxx] [client 127.0.0.1:12345] The Piwik URL https://my_site.com/piwik/index.php  does not seem to be pointing to a Piwik server. Response was 'X-Powered-By: PHP/5.5.10\r, referer: %referer%
[Fri Apr 04 17:17:40.081086 2014] [:error] [pid xxxxx] [client 127.0.0.1:12345] Content-Type: image/gif\r, referer: %referer%
[Fri Apr 04 17:17:40.081090 2014] [:error] [pid xxxxx] [client 127.0.0.1:12345] \r, referer: %referer%
[Fri Apr 04 17:17:40.081102 2014] [:error] [pid xxxxx] [client 127.0.0.1:12345] GIF89a\x01, referer: %referer%
[Fri Apr 04 17:17:40.081113 2014] [:error] [pid xxxxx] [client 127.0.0.1:12345] , referer: %referer%
[Fri Apr 04 17:17:40.081117 2014] [:error] [pid xxxxx] [client 127.0.0.1:12345] , referer: %referer%
[Fri Apr 04 17:17:40.081126 2014] [:error] [pid xxxxx] [client 127.0.0.1:12345]  Here is the full errors output:, referer: %referer%
[Fri Apr 04 17:17:40.081129 2014] [:error] [pid xxxxx] [client 127.0.0.1:12345] , referer: %referer%
[Fri Apr 04 17:17:40.081137 2014] [:error] [pid xxxxx] [client 127.0.0.1:12345] ---------------------------, referer: %referer%
[Fri Apr 04 17:17:40.081141 2014] [:error] [pid xxxxx] [client 127.0.0.1:12345] INIT, referer: %referer%
[Fri Apr 04 17:17:40.081156 2014] [:error] [pid xxxxx] [client 127.0.0.1:12345] Piwik is installed at: https://my_site.com/piwik/index.php , referer: %referer%
[Fri Apr 04 17:17:40.081169 2014] [:error] [pid xxxxx] [client 127.0.0.1:12345] Running Piwik 2.1.1-b6 as Super User: Nimphetostat, referer: %referer%

Output when the task cron


INFO [2014-04-04 17:24:02] --------------------------- 
INFO [2014-04-04 17:24:02] INIT 
INFO [2014-04-04 17:24:02] Piwik is installed at: https://my_site.com/piwik/index.php 
INFO [2014-04-04 17:24:02] Running Piwik 2.1.1-b6 as Super User: %Username% 
INFO [2014-04-04 17:24:02] --------------------------- 
INFO [2014-04-04 17:24:02] NOTES 
/// Info are deleted, they are not prevented
INFO [2014-04-04 17:24:02] --------------------------- 
INFO [2014-04-04 17:24:02] START 
INFO [2014-04-04 17:24:02] Starting Piwik reports archiving... 
INFO [2014-04-04 17:24:02] ERROR: Got invalid response from API request: https://my_site.com/piwik/index.php?module=API&method=API.get&idSite=1&period=day&date=last52&format=php&token_auth=%token%&trigger=archivephp. The response was empty. This usually means a server error. This solution to this error is generally to increase the value of 'memory_limit' in your php.ini file. Please check your Web server Error Log file for more details. 
INFO [2014-04-04 17:24:02] WARNING: Empty or invalid response '' for website id 1, Time elapsed: 0.119s, skipping 
INFO [2014-04-04 17:24:02] Done archiving! 
INFO [2014-04-04 17:24:02] --------------------------- 
INFO [2014-04-04 17:24:02] SUMMARY 
INFO [2014-04-04 17:24:02] Total daily visits archived: 0 
INFO [2014-04-04 17:24:02] Archived today's reports for 0 websites 
INFO [2014-04-04 17:24:02] Archived week/month/year for 0 websites 
INFO [2014-04-04 17:24:02] Skipped 1 websites: no new visit since the last script execution 
INFO [2014-04-04 17:24:02] Skipped 0 websites day archiving: existing daily reports are less than 3600 seconds old 
INFO [2014-04-04 17:24:02] Skipped 0 websites week/month/year archiving: existing periods reports are less than 3600 seconds old 
INFO [2014-04-04 17:24:02] Total API requests: 0 
INFO [2014-04-04 17:24:02] done: 0/1 0%, 0 v, 0 wtoday, 0 wperiods, 0 req, 119 ms, 1 errors. eg. 'Got invalid response from API request: https://my_site.com/piwik/index.php?module=API&method=API.get&idSite=1&period=day&date=last52&format=php&token_auth=%token%&trigger=archivephp. The response was empty. This usually means a server error. This solution to this error is generally to increase the value of 'memory_limit' in your php.ini file. Please check your Web server Error Log file for more details.' 
INFO [2014-04-04 17:24:02] Time elapsed: 0.119s 
INFO [2014-04-04 17:24:02] --------------------------- 
INFO [2014-04-04 17:24:02] SCHEDULED TASKS 
INFO [2014-04-04 17:24:02] Starting Scheduled tasks... 
INFO [2014-04-04 17:24:02] sh: fork: Cannot allocate memory 
INFO [2014-04-04 17:24:02] done 
INFO [2014-04-04 17:24:02] --------------------------- 
INFO [2014-04-04 17:24:02] --------------------------- 
INFO [2014-04-04 17:24:02] SUMMARY OF ERRORS 
INFO [2014-04-04 17:24:02] Error: Got invalid response from API request: https://my_site.com/piwik/index.php?module=API&method=API.get&idSite=1&period=day&date=last52&format=php&token_auth=%token%&trigger=archivephp. The response was empty. This usually means a server error. This solution to this error is generally to increase the value of 'memory_limit' in your php.ini file. Please check your Web server Error Log file for more details. 
INFO [2014-04-04 17:24:02] 1 total errors during this script execution, please investigate and try and fix these errors 
INFO [2014-04-04 17:24:02] ERROR: 1 total errors during this script execution, please investigate and try and fix these errors. First error was: Got invalid response from API request: https://my_site.com/piwik/index.php?module=API&method=API.get&idSite=1&period=day&date=last52&format=php&token_auth=%token%&trigger=archivephp. The response was empty. This usually means a server error. This solution to this error is generally to increase the value of 'memory_limit' in your php.ini file. Please check your Web server Error Log file for more details.

Sorry for my english

matthieu · April 7, 2014, 1:45am

please try with latest beta 2.2.0-b13
I think this should work, let me know if not!

Xisp · April 7, 2014, 5:09pm

Updated to 2.2.0-b16.
When you first run through the task cron received:


------------------------------------------------------- Using this 'archive.php' script is no longer recommended. Please use '/path/to/php %path_to_my_site%/piwik/console core:archive --url=https://my_site.com/piwik/piwik.php' instead. To get help use '%path_to_my_site%/piwik/console core:archive --help' -------------------------------------------------------
INFO [2014-04-07 16:25:03] [e48bd] --------------------------- 
INFO [2014-04-07 16:25:03] [e48bd] INIT 
INFO [2014-04-07 16:25:03] [e48bd] Piwik is installed at: https://my_site.com/piwik/piwik.php/index.php 
INFO [2014-04-07 16:25:03] [e48bd] Running Piwik 2.2.0-b16 as Super User: %Username% 
INFO [2014-04-07 16:25:03] [e48bd] ERROR: Got invalid response from API request: https://my_site.com/piwik/piwik.php/index.php?module=API&method=API.getDefaultMetricTranslations&format=original&serialize=1&trigger=archivephp. The response was empty. This usually means a server error. This solution to this error is generally to increase the value of 'memory_limit' in your php.ini file. Please check your Web server Error Log file for more details. 
INFO Piwik\CronArchiveFatalException[2014-04-07 16:25:03] [e48bd] ERROR: The Piwik URL https://my_site.com/piwik/piwik.php/index.php does not seem to be pointing to a Piwik server. Response was ''.

I followed the instructions and entered the proposed line in cron. Received:


INFO CoreConsole[2014-04-07 16:30:01] [0d480] --------------------------- 
INFO CoreConsole[2014-04-07 16:30:01] [0d480] INIT 
INFO CoreConsole[2014-04-07 16:30:01] [0d480] Piwik is installed at: https://my_site.com/piwik/piwik.php/index.php 
INFO CoreConsole[2014-04-07 16:30:01] [0d480] Running Piwik 2.2.0-b16 as Super User: %Username% 
INFO CoreConsole[2014-04-07 16:30:02] [0d480] ERROR: Got invalid response from API request: https://my_site.com/piwik/piwik.php/index.php?module=API&method=API.getDefaultMetricTranslations&format=original&serialize=1&trigger=archivephp. The response was empty. This usually means a server error. This solution to this error is generally to increase the value of 'memory_limit' in your php.ini file. Please check your Web server Error Log file for more details. 
INFO CoreConsole[2014-04-07 16:30:02] [0d480] ERROR: The Piwik URL https://my_site.com/piwik/piwik.php/index.php does not seem to be pointing to a Piwik server. Response was ''.

I realized that the proposed line is incorrect, and contains extra element piwik.php
A small error, I think you fix
Deleted it has launched the new and received:


INFO CoreConsole[2014-04-07 16:33:01] [99597] --------------------------- 
INFO CoreConsole[2014-04-07 16:33:01] [99597] INIT 
INFO CoreConsole[2014-04-07 16:33:01] [99597] Piwik is installed at: https://my_site.com/piwik/index.php 
INFO CoreConsole[2014-04-07 16:33:01] [99597] Running Piwik 2.2.0-b16 as Super User: %Username% 
INFO CoreConsole[2014-04-07 16:33:01] [99597] --------------------------- 
INFO CoreConsole[2014-04-07 16:33:01] [99597] NOTES 
INFO CoreConsole[2014-04-07 16:33:01] [99597] - Reports for today will be processed at most every 3600 seconds. You can change this value in Piwik UI > Settings > General Settings. 
INFO CoreConsole[2014-04-07 16:33:01] [99597] - Reports for the current week/month/year will be refreshed at most every 3600 seconds. 
INFO CoreConsole[2014-04-07 16:33:01] [99597] - Archiving was last executed without error 22 days 20 hours ago 
INFO CoreConsole[2014-04-07 16:33:01] [99597] - Will process 1 websites with new visits since 22 days 20 hours , IDs: 1 
INFO CoreConsole[2014-04-07 16:33:01] [99597] --------------------------- 
INFO CoreConsole[2014-04-07 16:33:01] [99597] START 
INFO CoreConsole[2014-04-07 16:33:01] [99597] Starting Piwik reports archiving... 
INFO CoreConsole[2014-04-07 16:33:01] [99597] WARNING: Empty or invalid response 'sh: fork: Cannot allocate memory ' for website id 1, Time elapsed: 0.126s, skipping 
INFO CoreConsole[2014-04-07 16:33:01] [99597] Done archiving! 
INFO CoreConsole[2014-04-07 16:33:01] [99597] --------------------------- 
INFO CoreConsole[2014-04-07 16:33:01] [99597] SUMMARY 
INFO CoreConsole[2014-04-07 16:33:01] [99597] Total visits for today across archived websites: 0 
INFO CoreConsole[2014-04-07 16:33:01] [99597] Archived today's reports for 0 websites 
INFO CoreConsole[2014-04-07 16:33:01] [99597] Archived week/month/year for 0 websites 
INFO CoreConsole[2014-04-07 16:33:01] [99597] Skipped 1 websites: no new visit since the last script execution 
INFO CoreConsole[2014-04-07 16:33:01] [99597] Skipped 0 websites day archiving: existing daily reports are less than 3600 seconds old 
INFO CoreConsole[2014-04-07 16:33:01] [99597] Skipped 0 websites week/month/year archiving: existing periods reports are less than 3600 seconds old 
INFO CoreConsole[2014-04-07 16:33:01] [99597] Total API requests: 0 
INFO CoreConsole[2014-04-07 16:33:01] [99597] done: 0/1 0%, 0 vtoday, 0 wtoday, 0 wperiods, 0 req, 147 ms, no error 
INFO CoreConsole[2014-04-07 16:33:01] [99597] Time elapsed: 0.147s 
INFO CoreConsole[2014-04-07 16:33:01] [99597] --------------------------- 
INFO CoreConsole[2014-04-07 16:33:01] [99597] SCHEDULED TASKS 
INFO CoreConsole[2014-04-07 16:33:01] [99597] Starting Scheduled tasks... 
INFO CoreConsole[2014-04-07 16:33:09] [99597] ERROR: Got invalid response from API request: https://my_site.com/piwik/index.php?module=API&method=CoreAdminHome.runScheduledTasks&format=csv&convertToUnicode=0&token_auth=%token%&trigger=archivephp. The response was empty. This usually means a server error. This solution to this error is generally to increase the value of 'memory_limit' in your php.ini file. Please check your Web server Error Log file for more details. 
INFO CoreConsole[2014-04-07 16:33:09] [99597] done 
INFO CoreConsole[2014-04-07 16:33:09] [99597] --------------------------- 
INFO CoreConsole[2014-04-07 16:33:09] [99597] --------------------------- 
INFO CoreConsole[2014-04-07 16:33:09] [99597] SUMMARY OF ERRORS 
INFO CoreConsole[2014-04-07 16:33:09] [99597] Error: Got invalid response from API request: https://my_site.com/piwik/index.php?module=API&method=CoreAdminHome.runScheduledTasks&format=csv&convertToUnicode=0&token_auth=%token%&trigger=archivephp. The response was empty. This usually means a server error. This solution to this error is generally to increase the value of 'memory_limit' in your php.ini file. Please check your Web server Error Log file for more details. 
INFO CoreConsole[2014-04-07 16:33:09] [99597] 1 total errors during this script execution, please investigate and try and fix these errors 
INFO CoreConsole[2014-04-07 16:33:09] [99597] ERROR: 1 total errors during this script execution, please investigate and try and fix these errors. First error was: Got invalid response from API request: https://my_site.com/piwik/index.php?module=API&method=CoreAdminHome.runScheduledTasks&format=csv&convertToUnicode=0&token_auth=%token%&trigger=archivephp. The response was empty. This usually means a server error. This solution to this error is generally to increase the value of 'memory_limit' in your php.ini file. Please check your Web server Error Log file for more details.

But the statistics in this refreshed. Probably a bug in my server configuration
Thank you for your help.

robpiwik · April 7, 2014, 8:29pm

Updated to 2.2.0-b16.

Same Problem!

INFO [2014-04-07 20:10:01] [23b93] ---------------------------
INFO [2014-04-07 20:10:01] [23b93] INIT
INFO [2014-04-07 20:10:01] [23b93] Piwik is installed at: http://www.XXXXX.com/piwik/index.php
INFO [2014-04-07 20:10:01] [23b93] Running Piwik 2.2.0-b16 as Super User: piwik
INFO [2014-04-07 20:10:01] [23b93] ERROR: Got invalid response from API request: http://www.XXXXX.com/piwik/index.php?module=API&method=API.getDefaultMetricTranslations&format=original&serialize=1&trigger=archivephp. The response was empty. This usually means a server error. This solution to this error is generally to increase the value of ‘memory_limit’ in your php.ini file. Please check your Web server Error Log file for more details.
INFO Piwik\CronArchiveFatalException[2014-04-07 20:10:01] [23b93] ERROR: The Piwik URL http://www.XXXXX.com/piwik/index.php does not seem to be pointing to a Piwik server. Response was ‘’.

matthieu · April 7, 2014, 11:38pm

Guys, can you see any error in the server error log?

trickster · April 8, 2014, 10:51am

I’m having the Same problems,

Looking into the Server logs but i can’t find anything.

I’m running the Script on a Directadmin enabled server,
Running the Script as Root works,

Accessing the Web-based version of Archive works to, but with a Cronjob, running the file the user who owns the file it failed with the same error as above.

Xisp · April 8, 2014, 12:24pm

Users confirm words of trickster-I have the same configuration.
I beg your pardon, I did not tell about Directadmin earlier.

trickster · April 8, 2014, 12:26pm

I have Found a Work-around for all direct-admin users who also having Root rights .
Running the cronjob as Root will ‘solve’ the problem,