All visitors from IP: 192.168.0.0


#1

I can’t figure out why Piwik shows all visitors from IP: 192.168.0.0.
Piwik and all monitored pages are on same server and I use internal DNS to access them, so the urls are something like http://intranet. All visitors are also local so the IP addresses can only be like 192.168.x.x.
Piwik version is 2.9.1 and I use javascript for tracking. If I could pass the IP with javascript (for example like setUserId), that would be an option too.
Any suggestions?


(Matthieu Napoli) #2

Do you have IP anonymisation turned on in the Privacy settings? This option turns to “0” the 2 last numbers of the IP addresses to protect the privacy of visitors.


(Matthieu Aubry) #3

Hi there, check out this FAQ which usually helps users with this issue: How do I configure Piwik when the server is installed behind a proxy? - Analytics Platform - Matomo


#4

Yes, Anonymize Visitors’ IP addresses was turned on, now is all fine, thank you.