Hi,
I’ve installed the Plugin Advertising Conversion Export. Installing was fine, no errors during process. But when I try to create a new Export an error alert is displayed:
Mysqli prepare error: Table ‘database-name.piwik_site_conversion_export’ doesn’t exist
Obviously the table was not created during installing process. How can I fix it?
regards
Thomas
Hi @tho_schi,
Thanks for creating a post on our forum. We’re sorry to hear that you’ve had some issues while setting up the Advertising Conversion Export plugin.
What we can try doing to make 100% sure that the tables are created correctly is to re-activate the plugin using console commands.
Deactivate Advertising Conversion Export plugin using:
./console plugin:deactivate AdvertisingConversionExport
Then remove the plugin from the list of installed plugin in the config.ini.php file under the [PluginsInstalled] header and remove the line that contains:
PluginsInstalled[] = “AdvertisingConversionExport”
We can confirm that the plugin is removed by running:
cat config/config.ini.php | grep AdvertisingConversionExport
Which should return nothing.
Then reactivating the Advertising Conversion Export plugin:
./console plugin:activate AdvertisingConversionExport
Important note: Removing the plugin from the list of Installed Plugins is not the same as clicking “Uninstall” from the Matomo UI. Uninstalling a plugin through the UI will delete all of the report and tracking data related to that specific plugin.
Could you give this a try and let us know if it resolves the issue?
If you continue having issues with the plugin table missing after re-installing, please send our support team an email at: shop [at] innocraft .com
Please include information such as:
Regards,
Richard