A lot of cronjob errors and warnings

mickna · May 7, 2021, 12:05pm

Hi there,

last week our matomo tracking is suddenly fallen dorn from 120 visitors a day to 3 visitors a day.
I checked the cronjob and get a bunch of errors and warnings.
To be honest: I feel lost:

su www-data -s /bin/bash -c “/usr/bin/php /var/customers/webs/mydomain/matomo/console core:archive --url=https://stats.mydomain.de/”

INFO [2021-05-07 11:46:07] 22411  ---------------------------
INFO [2021-05-07 11:46:07] 22411  INIT
INFO [2021-05-07 11:46:07] 22411  Running Matomo 4.2.1 as Super User
INFO [2021-05-07 11:46:07] 22411  ---------------------------
INFO [2021-05-07 11:46:07] 22411  NOTES
INFO [2021-05-07 11:46:07] 22411  - Async process archiving supported, using CliMulti.
INFO [2021-05-07 11:46:07] 22411  - Reports for today will be processed at most every 900 seconds. You can change this value in Matomo UI > Settings > General Settings.
INFO [2021-05-07 11:46:07] 22411  - Archiving was last executed without error 30 min 58s ago
WARNING [2021-05-07 11:46:07] 22411  /var/customers/webs/mydomain/matomo/core/CliMulti/Process.php(186): Warning - file_put_contents(/var/customers/webs/mydomain/matomo/tmp/climulti/archive.sharedsiteids.pid): failed to open stream: Permission denied - Matomo 4.2.1 - Please report this message in the Matomo forums: https://forum.matomo.org (please do a search first as it might have been reported already)
WARNING [2021-05-07 11:46:07] 22411  /var/customers/webs/mydomain/matomo/core/CliMulti/Process.php(186): Warning - file_put_contents(/var/customers/webs/mydomain/matomo/tmp/climulti/archive.sharedsiteids.pid): failed to open stream: Permission denied - Matomo 4.2.1 - Please report this message in the Matomo forums: https://forum.matomo.org (please do a search first as it might have been reported already)
INFO [2021-05-07 11:46:07] 22411  ---------------------------
INFO [2021-05-07 11:46:07] 22411  START
INFO [2021-05-07 11:46:07] 22411  Starting Matomo reports archiving...
WARNING [2021-05-07 11:46:07] 22411  /var/customers/webs/mydomain/matomo/core/CliMulti/Process.php(186): Warning - file_put_contents(/var/customers/webs/mydomain/matomo/tmp/climulti/archive.sharedsiteids.pid): failed to open stream: Permission denied - Matomo 4.2.1 - Please report this message in the Matomo forums: https://forum.matomo.org (please do a search first as it might have been reported already)
WARNING [2021-05-07 11:46:07] 22411  /var/customers/webs/mydomain/matomo/core/CliMulti/Process.php(186): Warning - file_put_contents(/var/customers/webs/mydomain/matomo/tmp/climulti/archive.sharedsiteids.pid): failed to open stream: Permission denied - Matomo 4.2.1 - Please report this message in the Matomo forums: https://forum.matomo.org (please do a search first as it might have been reported already)
INFO [2021-05-07 11:46:07] 22411  Start processing archives for site 1.
INFO [2021-05-07 11:46:07] 22411    Will invalidate archived reports for today in site ID = 1's timezone (2021-05-07 00:00:00).
INFO [2021-05-07 11:46:07] 22411    Will invalidate archived reports for yesterday in site ID = 1's timezone (2021-05-06 00:00:00).
WARNING [2021-05-07 11:46:07] 22411  /var/customers/webs/mydomain/matomo/core/CliMulti/Process.php(186): Warning - file_put_contents(/var/customers/webs/mydomain/matomo/tmp/climulti/99f47b683efe9c1dd072e6e553fd99337d39ada743a747b3164f4631945c66c694bf164a00ed08be13e3f153a59c7daf655a0.pid): failed to open stream: Permission denied - Matomo 4.2.1 - Please report this message in the Matomo forums: https://forum.matomo.org (please do a search first as it might have been reported already)
sh: 1: cannot create /var/customers/webs/mydomain/matomo/tmp/climulti/99f47b683efe9c1dd072e6e553fd99337d39ada743a747b3164f4631945c66c694bf164a00ed08be13e3f153a59c7daf655a0.output: Permission denied
ERROR [2021-05-07 11:46:07] 22411  Got invalid response from API request: ?module=API&method=CoreAdminHome.archiveReports&idSite=1&period=day&date=2021-05-07&format=json&trigger=archivephp. The response was empty. This usually means a server error. A solution to this error is generally to increase the value of 'memory_limit' in your php.ini file.  For more information and the error message please check in your PHP CLI error log file. As this core:archive command triggers PHP processes over the CLI, you can find where PHP CLI logs are stored by running this command: php -i | grep error_log
INFO [2021-05-07 11:46:07] 22411  false
ERROR [2021-05-07 11:46:07] 22411  Error unserializing the following response from ?module=API&method=CoreAdminHome.archiveReports&idSite=1&period=day&date=2021-05-07&format=json&trigger=archivephp: ''
WARNING [2021-05-07 11:46:08] 22411  /var/customers/webs/mydomain/matomo/core/CliMulti/Process.php(186): Warning - file_put_contents(/var/customers/webs/mydomain/matomo/tmp/climulti/7d8b22e686bb9f70773f4efa90f40ffbdaece299d26d4f31a1d3fa1c09058877ca2820bfc27f33619562b86037842c444f110.pid): failed to open stream: Permission denied - Matomo 4.2.1 - Please report this message in the Matomo forums: https://forum.matomo.org (please do a search first as it might have been reported already)
sh: 1: cannot create /var/customers/webs/mydomain/matomo/tmp/climulti/7d8b22e686bb9f70773f4efa90f40ffbdaece299d26d4f31a1d3fa1c09058877ca2820bfc27f33619562b86037842c444f110.output: Permission denied
ERROR [2021-05-07 11:46:08] 22411  Got invalid response from API request: ?module=API&method=CoreAdminHome.archiveReports&idSite=1&period=week&date=2021-05-03&format=json&trigger=archivephp. The response was empty. This usually means a server error. A solution to this error is generally to increase the value of 'memory_limit' in your php.ini file.  For more information and the error message please check in your PHP CLI error log file. As this core:archive command triggers PHP processes over the CLI, you can find where PHP CLI logs are stored by running this command: php -i | grep error_log
INFO [2021-05-07 11:46:08] 22411  false
ERROR [2021-05-07 11:46:08] 22411  Error unserializing the following response from ?module=API&method=CoreAdminHome.archiveReports&idSite=1&period=week&date=2021-05-03&format=json&trigger=archivephp: ''
WARNING [2021-05-07 11:46:08] 22411  /var/customers/webs/mydomain/matomo/core/CliMulti/Process.php(186): Warning - file_put_contents(/var/customers/webs/mydomain/matomo/tmp/climulti/f9795f3d9743fd490b36a7da3a976aedc786fd6499b25943b49796a4a6a2e71ce44a81e34824e6f106cc67aa39332d8065690.pid): failed to open stream: Permission denied - Matomo 4.2.1 - Please report this message in the Matomo forums: https://forum.matomo.org (please do a search first as it might have been reported already)
sh: 1: cannot create /var/customers/webs/mydomain/matomo/tmp/climulti/f9795f3d9743fd490b36a7da3a976aedc786fd6499b25943b49796a4a6a2e71ce44a81e34824e6f106cc67aa39332d8065690.output: Permission denied
ERROR [2021-05-07 11:46:08] 22411  Got invalid response from API request: ?module=API&method=CoreAdminHome.archiveReports&idSite=1&period=month&date=2021-05-01&format=json&trigger=archivephp. The response was empty. This usually means a server error. A solution to this error is generally to increase the value of 'memory_limit' in your php.ini file.  For more information and the error message please check in your PHP CLI error log file. As this core:archive command triggers PHP processes over the CLI, you can find where PHP CLI logs are stored by running this command: php -i | grep error_log
INFO [2021-05-07 11:46:08] 22411  false
ERROR [2021-05-07 11:46:08] 22411  Error unserializing the following response from ?module=API&method=CoreAdminHome.archiveReports&idSite=1&period=month&date=2021-05-01&format=json&trigger=archivephp: ''
WARNING [2021-05-07 11:46:08] 22411  /var/customers/webs/mydomain/matomo/core/CliMulti/Process.php(186): Warning - file_put_contents(/var/customers/webs/mydomain/matomo/tmp/climulti/b01f6f980caafba6922ae112138109b12760490e3228a95a237117fc7d9a1557672d67f59c6dfe3a77e328c3d32e1a39aa5c0.pid): failed to open stream: Permission denied - Matomo 4.2.1 - Please report this message in the Matomo forums: https://forum.matomo.org (please do a search first as it might have been reported already)
sh: 1: cannot create /var/customers/webs/mydomain/matomo/tmp/climulti/b01f6f980caafba6922ae112138109b12760490e3228a95a237117fc7d9a1557672d67f59c6dfe3a77e328c3d32e1a39aa5c0.output: Permission denied
ERROR [2021-05-07 11:46:09] 22411  Got invalid response from API request: ?module=API&method=CoreAdminHome.archiveReports&idSite=1&period=year&date=2021-01-01&format=json&trigger=archivephp. The response was empty. This usually means a server error. A solution to this error is generally to increase the value of 'memory_limit' in your php.ini file.  For more information and the error message please check in your PHP CLI error log file. As this core:archive command triggers PHP processes over the CLI, you can find where PHP CLI logs are stored by running this command: php -i | grep error_log
INFO [2021-05-07 11:46:09] 22411  false
ERROR [2021-05-07 11:46:09] 22411  Error unserializing the following response from ?module=API&method=CoreAdminHome.archiveReports&idSite=1&period=year&date=2021-01-01&format=json&trigger=archivephp: ''
INFO [2021-05-07 11:46:09] 22411  Finished archiving for site 1, 4 API requests, Time elapsed: 1.725s [1 / 2 done]
WARNING [2021-05-07 11:46:09] 22411  /var/customers/webs/mydomain/matomo/core/CliMulti/Process.php(186): Warning - file_put_contents(/var/customers/webs/mydomain/matomo/tmp/climulti/archive.sharedsiteids.pid): failed to open stream: Permission denied - Matomo 4.2.1 - Please report this message in the Matomo forums: https://forum.matomo.org (please do a search first as it might have been reported already)
WARNING [2021-05-07 11:46:09] 22411  /var/customers/webs/mydomain/matomo/core/CliMulti/Process.php(186): Warning - file_put_contents(/var/customers/webs/mydomain/matomo/tmp/climulti/archive.sharedsiteids.pid): failed to open stream: Permission denied - Matomo 4.2.1 - Please report this message in the Matomo forums: https://forum.matomo.org (please do a search first as it might have been reported already)
INFO [2021-05-07 11:46:09] 22411  Start processing archives for site 3.
INFO [2021-05-07 11:46:09] 22411  Finished archiving for site 3, 0 API requests, Time elapsed: 0.011s [2 / 2 done]
WARNING [2021-05-07 11:46:09] 22411  /var/customers/webs/mydomain/matomo/core/CliMulti/Process.php(186): Warning - file_put_contents(/var/customers/webs/mydomain/matomo/tmp/climulti/archive.sharedsiteids.pid): failed to open stream: Permission denied - Matomo 4.2.1 - Please report this message in the Matomo forums: https://forum.matomo.org (please do a search first as it might have been reported already)
WARNING [2021-05-07 11:46:09] 22411  /var/customers/webs/mbda/matomo/core/CliMulti/Process.php(186): Warning - file_put_contents(/var/customers/webs/mydomain/matomo/tmp/climulti/archive.sharedsiteids.pid): failed to open stream: Permission denied - Matomo 4.2.1 - Please report this message in the Matomo forums: https://forum.matomo.org (please do a search first as it might have been reported already)
INFO [2021-05-07 11:46:09] 22411  Done archiving!
INFO [2021-05-07 11:46:09] 22411  ---------------------------
INFO [2021-05-07 11:46:09] 22411  SUMMARY
INFO [2021-05-07 11:46:09] 22411  Processed 0 archives.
INFO [2021-05-07 11:46:09] 22411  Total API requests: 4
INFO [2021-05-07 11:46:09] 22411  done: 4 req, 1979 ms, 8 errors.
INFO [2021-05-07 11:46:09] 22411  Time elapsed: 1.979s
INFO [2021-05-07 11:46:09] 22411  ---------------------------
INFO [2021-05-07 11:46:09] 22411  SCHEDULED TASKS
INFO [2021-05-07 11:46:09] 22411  Starting Scheduled tasks...
INFO [2021-05-07 11:46:09] 22411  done
INFO [2021-05-07 11:46:09] 22411  ---------------------------
INFO [2021-05-07 11:46:09] 22411  ---------------------------
INFO [2021-05-07 11:46:09] 22411  SUMMARY OF ERRORS
INFO [2021-05-07 11:46:09] 22411  Error: Got invalid response from API request: ?module=API&method=CoreAdminHome.archiveReports&idSite=1&period=day&date=2021-05-07&format=json&trigger=archivephp. The response was empty. This usually means a server error. A solution to this error is generally to increase the value of 'memory_limit' in your php.ini file.  For more information and the error message please check in your PHP CLI error log file. As this core:archive command triggers PHP processes over the CLI, you can find where PHP CLI logs are stored by running this command: php -i | grep error_log
INFO [2021-05-07 11:46:09] 22411  Error: Error unserializing the following response from ?module=API&method=CoreAdminHome.archiveReports&idSite=1&period=day&date=2021-05-07&format=json&trigger=archivephp: ''
INFO [2021-05-07 11:46:09] 22411  Error: Got invalid response from API request: ?module=API&method=CoreAdminHome.archiveReports&idSite=1&period=week&date=2021-05-03&format=json&trigger=archivephp. The response was empty. This usually means a server error. A solution to this error is generally to increase the value of 'memory_limit' in your php.ini file.  For more information and the error message please check in your PHP CLI error log file. As this core:archive command triggers PHP processes over the CLI, you can find where PHP CLI logs are stored by running this command: php -i | grep error_log
INFO [2021-05-07 11:46:09] 22411  Error: Error unserializing the following response from ?module=API&method=CoreAdminHome.archiveReports&idSite=1&period=week&date=2021-05-03&format=json&trigger=archivephp: ''
INFO [2021-05-07 11:46:09] 22411  Error: Got invalid response from API request: ?module=API&method=CoreAdminHome.archiveReports&idSite=1&period=month&date=2021-05-01&format=json&trigger=archivephp. The response was empty. This usually means a server error. A solution to this error is generally to increase the value of 'memory_limit' in your php.ini file.  For more information and the error message please check in your PHP CLI error log file. As this core:archive command triggers PHP processes over the CLI, you can find where PHP CLI logs are stored by running this command: php -i | grep error_log
INFO [2021-05-07 11:46:09] 22411  Error: Error unserializing the following response from ?module=API&method=CoreAdminHome.archiveReports&idSite=1&period=month&date=2021-05-01&format=json&trigger=archivephp: ''
INFO [2021-05-07 11:46:09] 22411  Error: Got invalid response from API request: ?module=API&method=CoreAdminHome.archiveReports&idSite=1&period=year&date=2021-01-01&format=json&trigger=archivephp. The response was empty. This usually means a server error. A solution to this error is generally to increase the value of 'memory_limit' in your php.ini file.  For more information and the error message please check in your PHP CLI error log file. As this core:archive command triggers PHP processes over the CLI, you can find where PHP CLI logs are stored by running this command: php -i | grep error_log
INFO [2021-05-07 11:46:09] 22411  Error: Error unserializing the following response from ?module=API&method=CoreAdminHome.archiveReports&idSite=1&period=year&date=2021-01-01&format=json&trigger=archivephp: ''
ERROR [2021-05-07 11:46:09] 22411  8 total errors during this script execution, please investigate and try and fix these errors.
ERROR [2021-05-07 11:46:09] 22411  Uncaught exception: /var/customers/webs/mydomain/matomo/core/CronArchive.php(605): 8 total errors during this script execution, please investigate and try and fix these errors.
8 total errors during this script execution, please investigate and try and fix these errors.
  [Exception]
  8 total errors during this script execution, please investigate and try and fix these errors.

What can I do?
Where to start?

Matomo-Version: 4.2.1
MySQL-Version: 10.1.44-MariaDB-0+deb9u1
PHP-Version: 7.2.34

Any help would be great.
Thank you,
mickna

u7577 · May 7, 2021, 2:06pm

Mickna,

I’m rather new, and not an expert on any of this. However, I found a great place to find info. After logging into your Matomo website, at the top right side there is a Gear. Click that. On the left side of the page, a menu loads, Diagnostics is at the bottom of that menu option. If you click that, you can get to System Check. I found lots of info that helped me fix somethings on my web page. At least it gives you info to google. Hopefully that will help.

mickna · May 7, 2021, 2:58pm

Hello Shane,

thank you for your replay.
I know this option and unfortunately (or should I say “luckily”) nearly all seams to be fine (beside that data integrity check fails, which seams to be a known problem).

Again, thank you Shane. I really appreciate every try to help me out

peterbo · May 9, 2021, 5:01pm

PHP doesn’t seem to be allowed to write into its tmp directory. This is rather a PHP configuration/permission issue.

mickna · May 10, 2021, 7:05am

Hello Peterbo,

thank you. That’s what I thought too.
My Access rights are:
drwxr-x—
This should be fine. However, I do a temporary try with a 777.
Let’s see what’s happens…

Thank you,
mickna