1.9.1

Support & Bugs
1

Have just upgraded and when I now try to exports a flattened list of pages (Actions|Pages) I get this error message:

The requested website id = 0 (or its property timezone) couldn’t be found

Thanks
Tony

2

Can you see the same problem on the demo.piwik.org piwik server ? do you get this problem for all your websites ?

3

Same problem here. I have tested the keyword-Export in 5 different of my many Piwik-Installations:

  • Version 1.9.0: no export-problems
  • Version 1.9.1: Error every time: Tested in Multi-Domain-Installations, One-Domain-Inst., Many Keywords, only 2 Keywords, Wide Date-Range, only Yesterday …

“Error: The requested website id = 0 (or its property timezone) couldn’t be found”

Thx for bugfixing.

4

On demo.piwik.org I don’t see the same problem. When I log on there are 1800+ pages visited. Now when I try and flatten it I get

There is no data for this report

5

I’m having the same problem but all keywords do not appear

6

Hi guys,

we have I think fixed the issue. can you update to: http://builds.piwik.org/piwik-1.9.2-b1.zip whcih should fix the issue?

7

Please try this latest beta instead which fixes few more bugs! http://builds.piwik.org/piwik-1.9.2-b2.zip

8

Thanks Matt. How do I install this on Windows - is it just pasting over the existing files?

9

Also getting file invalid error when I try to open the zip.

10

Yes just overwrite files

11

Still getting a file invalid message when I try to open the zip file

12

teejayuu, that must be a problem on your side - the .zip just opens fine on Windows for me.

13

try http://builds.piwik.org/piwik-1.9.2-b3.zip

14

Thanks Matt

15

I am getting same:

Error: The requested website id = 0 (or its property timezone) couldn’t be found

When trying to export flattened list of downloads.

I note from the thread messages a beta fix is available to hopefully resolve the issue but is the fix also nearly ready for official update release?

Many thanks & best regards :slight_smile:

sjam

16

please try the latest beta which fixes the issue: http://builds.piwik.org/piwik-1.9.2-b3.zip

17

Please ignore my last post: The issue might have been caused by a caching issue - the reports work fine with 1.9.2

Hi,

Unfortunatley, we get the same error with 1.9.1 and 1.9.2:

The requested website id = 0 (or its property timezone) couldn’t be found

When having a look at the request, we see that the id is “undefined”:

…/index.php?module=API&method=Referers.getWebsites&format=CSV&idSite=undefined&period=undefined&date=undefined&expanded=1…

Any ideas where this might come from?

Many thanks

Michael

Please ignore my last post: The issue might have been caused by a caching issue - the reports work fine with 1.9.2

18

Try delete all files in piwik/tmp/* and try again ?

19

[quote=matt]
Try delete all files in piwik/tmp/* and try again ?[/quote]

Many thanks for your feedback. It is working now correctly.
Actually, I did not explicitly deleted the files in piwik/tmp/*, but the issue has been resolved “automatically” after a certain time (I assume caching).