Head of Client Success: Merchant strategy, CRO and Growth

My role, as the head of client success, is to support and provide ongoing strategic e-commerce consultation to our client to:

• Start an ecommerce journey
• Understand data for future decisions
• Optimize websites and accelerate performance
• Align the experience with user needs and expectations
• Deliver an unique and personalized customer experience

My main goal is to ensure websites reach their objectives and deliver the best customer experience - CX, CRO, Retention…

Molsoft is here to offer ongoing services to support, maintain and optimize merchant’s commerce tech stack and user experience.