I am reaching out to you because I have had a problem since installing the “Marketing Campain Reports” plugin (installed just after the 4.13.2 update), on 01/29/2023.
In the campaign reports, the data calculated BEFORE 01/29 is correct, whether it is day by day or over a period. But, if I want to display the data for a period that exceeds 01/29, all the data becomes false!
Do you have any idea about the possible causes of this issue ?
I am reaching out to you because I have had a problem since installing the “Marketing Campain Reports” plugin (installed just after the 4.13.2 update), on 01/29/2023.
In the campaign reports, the data calculated BEFORE 01/29 is correct, whether it is day by day or over a period. But, if I want to display the data for a period that exceeds 01/29, all the data becomes false!
Do you have any idea about the possible causes of this issue ?
Can you check if there is data archiving work well on the selected period? It seems on the smallest one there is some problem (message in the blue box).
Can you compare data of the selected period with the ones of individual months and / or weeks?
Did you ever try to invalidate report data for day periods from 1st of January 2022?
I just tried to display in “week” or “month” mode on the concerned period, and the reports are correct. So it’s only the “period” display that doesn’t work correctly.
I then tried to invalidate the reports (and then restart an archive) as you told me. This does not correct the problem unfortunately