Wrong Country Flag


I have noticed that our stats are showing Virgin Media and BT for some of our UK visitors as them coming from the USA. How do I get this to reflect the correct country?

It does this for me with my visits and I am not using a USA proxy yet it says I am from the USA.

In addition to this it is showing some from germany as from USA and some from Serbia as from UK.

Thanks for your help.

N.B. Sorry posted in wrong section and unable to move it myself.

Setup Geo Location which should fix it: Geo Locate your visitors - Analytics Platform - Matomo