Won't let me install


(Andy Newby) #1

Hi,

I have succesfully install Piwik on one of my other sites - but for some reason it doesn’t want to install on my other server (have tried it under 2 accounts). When going to index.php, all I get is the logo + the following message:

free/libre analytics platform

(see attached)

Any ideas? I’ve had it up to my eyes with GAnalytics (specifically the slowness + the fact they don’t filter out “referer spam” at all!)

TIA

Andy


#2

I suspect that the memory limit set in the php.ini file is too low.

Inspect the page source and look for an error message at the bottom of the source.


(Andy Newby) #3

Thanks for the reply. I can’t see anything in the HTML source:


<!DOCTYPE html>
<html id="ng-app" ng-app="piwikApp">
<head>
    <meta charset="utf-8">
    <title>Piwik &rsaquo; Installation</title>
    <link rel="stylesheet" type="text/css" href="libs/jquery/themes/base/jquery-ui.min.css"/>
    <link rel="stylesheet" type="text/css" href="index.php?module=Installation&action=getBaseCss"/>
    <link rel="shortcut icon" href="plugins/CoreHome/images/favicon.ico"/>
    <script type="text/javascript" src="libs/bower_components/jquery/dist/jquery.min.js"></script>
    <script type="text/javascript" src="libs/bower_components/jquery-ui/ui/minified/jquery-ui.min.js"></script>
    <script type="text/javascript" src="libs/bower_components/angular/angular.min.js"></script>
    <script type="text/javascript" src="libs/bower_components/angular-sanitize/angular-sanitize.js"></script>
    <script type="text/javascript" src="libs/bower_components/angular-animate/angular-animate.js"></script>
    <script type="text/javascript" src="libs/bower_components/angular-cookies/angular-cookies.js"></script>
    <script type="text/javascript" src="libs/bower_components/ngDialog/js/ngDialog.min.js"></script>
    <script type="text/javascript" src="plugins/CoreHome/angularjs/common/services/service.module.js"></script>
    <script type="text/javascript" src="plugins/CoreHome/angularjs/common/filters/filter.module.js"></script>
    <script type="text/javascript" src="plugins/CoreHome/angularjs/common/filters/translate.js"></script>
    <script type="text/javascript" src="plugins/CoreHome/angularjs/common/directives/directive.module.js"></script>
    <script type="text/javascript" src="plugins/CoreHome/angularjs/common/directives/focus-anywhere-but-here.js"></script>
    <script type="text/javascript" src="plugins/CoreHome/angularjs/piwikApp.config.js"></script>
    <script type="text/javascript" src="plugins/CoreHome/angularjs/piwikApp.js"></script>
    <script type="text/javascript" src="plugins/Installation/javascripts/installation.js"></script>

    <link rel="stylesheet" type="text/css" href="plugins/Installation/stylesheets/installation.css"/>
    </head>
<!--[if lt IE 9 ]>
<body ng-app="app" class="old-ie"> <![endif]-->
<!--[if (gte IE 9)|!(IE)]><!-->
<body ng-app="app"><!--<![endif]-->
<div id="installationPage">
    <div id="content">
        <div id="logo">
            <img id="title" src="plugins/Morpheus/images/logo.png"/> &nbsp;&nbsp;&nbsp;<span
                    id="subtitle"># free/libre analytics platform</span>
        </div>
        <div style="float:right;" id="topRightBar">
            <br/>
            

I tried running via SSH, and it gets to the end (was hoping to see an error message) … so not really sure what else to try :confused:

Cheers

Andy


(Andy Newby) #4

You were correct. It was a memory issue. Our host bumped it up, and it works fine now :slight_smile: