Won't let me install

Support & Bugs
1

Hi,

I have succesfully install Piwik on one of my other sites - but for some reason it doesn’t want to install on my other server (have tried it under 2 accounts). When going to index.php, all I get is the logo + the following message:

free/libre analytics platform

(see attached)

Any ideas? I’ve had it up to my eyes with GAnalytics (specifically the slowness + the fact they don’t filter out “referer spam” at all!)

TIA

Andy

2

I suspect that the memory limit set in the php.ini file is too low.

Inspect the page source and look for an error message at the bottom of the source.

3

Thanks for the reply. I can’t see anything in the HTML source:


<!DOCTYPE html>
<html id="ng-app" ng-app="piwikApp">
<head>
    <meta charset="utf-8">
    <title>Piwik &rsaquo; Installation</title>
    <link rel="stylesheet" type="text/css" href="libs/jquery/themes/base/jquery-ui.min.css"/>
    <link rel="stylesheet" type="text/css" href="index.php?module=Installation&action=getBaseCss"/>
    <link rel="shortcut icon" href="plugins/CoreHome/images/favicon.ico"/>
    <script type="text/javascript" src="libs/bower_components/jquery/dist/jquery.min.js"></script>
    <script type="text/javascript" src="libs/bower_components/jquery-ui/ui/minified/jquery-ui.min.js"></script>
    <script type="text/javascript" src="libs/bower_components/angular/angular.min.js"></script>
    <script type="text/javascript" src="libs/bower_components/angular-sanitize/angular-sanitize.js"></script>
    <script type="text/javascript" src="libs/bower_components/angular-animate/angular-animate.js"></script>
    <script type="text/javascript" src="libs/bower_components/angular-cookies/angular-cookies.js"></script>
    <script type="text/javascript" src="libs/bower_components/ngDialog/js/ngDialog.min.js"></script>
    <script type="text/javascript" src="plugins/CoreHome/angularjs/common/services/service.module.js"></script>
    <script type="text/javascript" src="plugins/CoreHome/angularjs/common/filters/filter.module.js"></script>
    <script type="text/javascript" src="plugins/CoreHome/angularjs/common/filters/translate.js"></script>
    <script type="text/javascript" src="plugins/CoreHome/angularjs/common/directives/directive.module.js"></script>
    <script type="text/javascript" src="plugins/CoreHome/angularjs/common/directives/focus-anywhere-but-here.js"></script>
    <script type="text/javascript" src="plugins/CoreHome/angularjs/piwikApp.config.js"></script>
    <script type="text/javascript" src="plugins/CoreHome/angularjs/piwikApp.js"></script>
    <script type="text/javascript" src="plugins/Installation/javascripts/installation.js"></script>

    <link rel="stylesheet" type="text/css" href="plugins/Installation/stylesheets/installation.css"/>
    </head>
<!--[if lt IE 9 ]>
<body ng-app="app" class="old-ie"> <![endif]-->
<!--[if (gte IE 9)|!(IE)]><!-->
<body ng-app="app"><!--<![endif]-->
<div id="installationPage">
    <div id="content">
        <div id="logo">
            <img id="title" src="plugins/Morpheus/images/logo.png"/> &nbsp;&nbsp;&nbsp;<span
                    id="subtitle"># free/libre analytics platform</span>
        </div>
        <div style="float:right;" id="topRightBar">
            <br/>

I tried running via SSH, and it gets to the end (was hoping to see an error message) … so not really sure what else to try :confused:

Cheers

Andy

4

You were correct. It was a memory issue. Our host bumped it up, and it works fine now :slight_smile: