White page on a new install of Piwik


#1

Hi

I’m trying to install piwik on my LAMP server running on CentOS 6.

But to go through the step … / index.php? Action = SystemCheck gives me a blank error page.

Upload the last ZIP file and decompressed.

Set the permissions to 755 and running on the user using Apache.

You can see the error through http://bit.ly/GApP4I

Before hand,
Thank you for your help.


#2

Hey, buddy:
Hope you face the same the problem i had several days ago.

Key is “don’t upload the zip file and decompress it in the server.”

Do it in the following way:

“unzip the zip file locally and upload the decompressed files using whatever tools like filezilla in the binary coding!”

After this, you will see something.

g’d luck.(:P)

Daniel


#3

I still have the same error blank page.

Try what you said but nothing.

: (


(Fabian Becker) #4

Please check the error.log of your webserver.


#5

In the error log the only thing interesting that there is:

"Request exceeded the limit of 10 internal redirects due to probable configuration error. Use ‘LimitInternalRecursion’ to Increase the limit if necessary. Use ‘LogLevel debug’ to get a backtrace "

For the rest there is nothing strange. : (


(Fabian Becker) #6

Can you check if there is any .htaccess is in place? This looks unrelated to Piwik.


#7

I don´t have any. htaccess in the directory.

I think is about the config of server, but the server is a VPS and i perform the config.


(Fabian Becker) #8

Can you try and set the LogLevel to debug to get more detailed output. (Apache Setting)


#9

I made the log configuration that was recommended and this was what I got.

/public_html/datos_areademercadeo_com_ve/.htaccess: Invalid command ‘low,deny’, perhaps misspelled or defined by a module not included in the server configuration
/public_html/datos_areademercadeo_com_ve/.htaccess: Invalid command ‘low,deny’, perhaps misspelled or defined by a module not included in the server configuration
Directory index forbidden by Options directive:/public_html/datos_areademercadeo_com_ve/


(Fabian Becker) #10

Please remove the .htaccess file in your webspace.


#11

I don´t have a .htaccess file in the webspace.

I erase every .htaccess file in the webserver.


(Fabian Becker) #12

The error message you posted confirms that there is a .htaccess in /public_html/datos_areademercadeo_com_ve/


#13

Look this is all files and directories on the server. I use the LS command.

datos_areademercadeo_com_ve# ls

asdf config favicon.ico js LEGALNOTICE misc piwik.js plugins README.md svn themes
composer.json core index.php lang libs piwik piwik.php prueba.php robots.txt tests tmp


(Fabian Becker) #14

.htaccess is a hidden file. Use ls -al to show hidden files.


#15

This really is super weird!!.

Look!

drwxr-xr-x 16 apache apache 4096 Oct 5 03:46 .
drwxr-xr-x 26 apache apache 4096 Oct 5 02:30 …
drwxrwxr-x 13 apache apache 4096 Oct 3 19:51 asdf
-rwxr-xr-x 1 apache apache 676 Oct 3 19:51 composer.json
drwxr-xr-x 2 apache apache 4096 Oct 3 20:17 config
drwxr-xr-x 25 apache apache 4096 Oct 3 20:17 core
-rw-rw-r-- 1 apache apache 0 Oct 5 03:46 favicon.ico
-rwxr-xr-x 1 apache apache 1596 Oct 3 19:51 index.php
drwxr-xr-x 2 apache apache 4096 Oct 3 20:17 js
drwxr-xr-x 2 apache apache 4096 Oct 3 20:17 lang
-rwxr-xr-x 1 apache apache 6379 Oct 3 19:51 LEGALNOTICE
drwxr-xr-x 22 apache apache 4096 Oct 3 20:17 libs
drwxr-xr-x 6 apache apache 4096 Oct 3 20:04 misc
drwxrwxr-x 2 apache apache 4096 Oct 3 23:10 piwik
-rwxr-xr-x 1 apache apache 22157 Oct 3 19:51 piwik.js
-rwxr-xr-x 1 apache apache 3089 Oct 3 19:51 piwik.php
drwxr-xr-x 49 apache apache 4096 Oct 3 20:17 plugins
-rw-r–r-- 1 root root 42 Oct 3 20:51 prueba.php
-rwxr-xr-x 1 apache apache 3694 Oct 3 19:51 README.md
-rw-rw-r-- 1 apache apache 0 Oct 5 03:46 robots.txt
drwxrwxr-x 2 apache apache 4096 Oct 3 20:33 svn
drwxr-xr-x 2 root root 4096 Oct 3 21:48 .svn
drwxr-xr-x 2 apache apache 4096 Oct 3 20:16 tests
drwxr-xr-x 3 apache apache 4096 Oct 3 20:17 themes
drwxr-xr-x 8 apache apache 4096 Oct 3 20:17 tmp


#16

Did you have a look at /public_html/.htaccess? (Even though that is not the path shown in the log.)


#17

I’m getting this same issue…it’s a blank screen on the systemCheck. I don’t see any errors. I don’t have an .htaccess file either.