stevenf
(StevenF)
June 8, 2010, 2:31pm
1
Hi
I’ve followed all the instructions on the trouble shooting page, but they don’t seem to detail my problem.
I have a fresh install of Piwik (0.6.2) that is showing visitor data in the database but the stats pages in Piwik are showing 0 visitors.
I have several sites set up in Piwik all with data in the database but 0 visitors.
There are no error messages coming up in Piwik.
Can anyone suggest what may be going wrong?
Thanks
S
Are the timezones correctly detected / setup ?
stevenf
(StevenF)
June 9, 2010, 9:39am
3
Good morning
All timezones are set up for London (I’m in the UK). I have checked my Piwik site this morning and still no data showing for either today or yesterday.
If you have any other suggestions I’d really appreciate it.
Kind Regards
S
stevenf
(StevenF)
June 10, 2010, 12:41pm
4
Any one else have any suggestions?
I can see the data increasing in the database (I’ve enabled the Database Usage plugin) but stats for all three sites are still showing as 0 for the last three days within the Piwik interface.
Thanks
S
diri
(diri)
June 12, 2010, 10:37am
5
I’ve same problem with multiple sites since v0.6.1rc1:
Piwik collects data but, it does not analyze.
It claims “no data available”. This is simply wrong - data are in database and available.
cu, diri
halfdan
(Fabian Becker)
June 12, 2010, 4:13pm
6
You could try reprocessing all your data:
Delete all the archive_* tables
Run either archiving in browser or for a larger database misc/cron/archive.sh
NOTE:
This is on your own risk, backup your database before attempting this!
This obviously requires that you did not purge your log_ tables before.
mbeach1
(mbeach1)
July 22, 2010, 3:58am
7
I’ve seen exactly this over and over again.
I can reproduce it doing the following:
Click the visitors > overview causes 0s to show.
Clicking the calendar and selecting the date (even the same date) shows data.
Clicking overview again causes zeros to appear.
Deleted and re-processed archives; no change.
All timezone settings appear correct. SQL SELECT NOW() reports current time, PHP TZ is set, and website time zone is set.
matthieu
(Matthieu Aubry)
July 22, 2010, 6:04am
8
Please send a PM with your bug description, piwik URL and pwd, and possibly phpmyadmin access to piwik tables? I’ll take a look . Thank you!
clintre
(Clintre)
July 30, 2010, 1:37am
9
I just installed .7 and have the exact same issue. It works if I specifically click on a date.