Visitors logged into database but not showing up on Piwik Pges


I’ve followed all the instructions on the trouble shooting page, but they don’t seem to detail my problem.

I have a fresh install of Piwik (0.6.2) that is showing visitor data in the database but the stats pages in Piwik are showing 0 visitors.

I have several sites set up in Piwik all with data in the database but 0 visitors.

There are no error messages coming up in Piwik.

Can anyone suggest what may be going wrong?



Are the timezones correctly detected / setup ?

Good morning

All timezones are set up for London (I’m in the UK). I have checked my Piwik site this morning and still no data showing for either today or yesterday.

If you have any other suggestions I’d really appreciate it.

Kind Regards


Any one else have any suggestions?

I can see the data increasing in the database (I’ve enabled the Database Usage plugin) but stats for all three sites are still showing as 0 for the last three days within the Piwik interface.



I’ve same problem with multiple sites since v0.6.1rc1:

Piwik collects data but, it does not analyze.

It claims “no data available”. This is simply wrong - data are in database and available.

cu, diri

You could try reprocessing all your data:

  • Delete all the archive_* tables
  • Run either archiving in browser or for a larger database misc/cron/


  • This is on your own risk, backup your database before attempting this!
  • This obviously requires that you did not purge your log_ tables before.

I’ve seen exactly this over and over again.

I can reproduce it doing the following:

Click the visitors > overview causes 0s to show.

Clicking the calendar and selecting the date (even the same date) shows data.

Clicking overview again causes zeros to appear.

Deleted and re-processed archives; no change.

All timezone settings appear correct. SQL SELECT NOW() reports current time, PHP TZ is set, and website time zone is set.

Please send a PM with your bug description, piwik URL and pwd, and possibly phpmyadmin access to piwik tables? I’ll take a look . Thank you!

I just installed .7 and have the exact same issue. It works if I specifically click on a date.