Visit length has dropped to five seconds or less after upgrade to 11.0

Support & Bugs
1

After upgrading, my visit durations have dropped from 300-600 seconds to 2-5 seconds. This drop shows up for prior dates, not just the current one. Even though this morning using the previous version, length was fine. How can we get this fixed?

2

Hi there,

could you post a screenshot of the Visitors > Visitor Log and a screenshot of your Visit lenght reports?

3

Here is what you requested. The log is fairly typical. Before V11 upgrade, my average visit was 500-700 secs on the report.

4

Hi there,

I think you experience this bug maybe? error in statistics graph, avg_time = 2 · Issue #7247 · matomo-org/piwik · GitHub

if so can you please post your screenshots there and post a comment on the github issue. thanks

5

I added my comment and images to the bug. Any estimate on when this will be fixed?

Thanks,
Bob