Visit length has dropped to five seconds or less after upgrade to 11.0


After upgrading, my visit durations have dropped from 300-600 seconds to 2-5 seconds. This drop shows up for prior dates, not just the current one. Even though this morning using the previous version, length was fine. How can we get this fixed?

(Matthieu Aubry) #2

Hi there,

could you post a screenshot of the Visitors > Visitor Log and a screenshot of your Visit lenght reports?


Here is what you requested. The log is fairly typical. Before V11 upgrade, my average visit was 500-700 secs on the report.

(Matthieu Aubry) #4

Hi there,

I think you experience this bug maybe? error in statistics graph, avg_time = 2 · Issue #7247 · matomo-org/piwik · GitHub

if so can you please post your screenshots there and post a comment on the github issue. thanks


I added my comment and images to the bug. Any estimate on when this will be fixed?