Using import_logs.py - Errormessage "Name or service not known"

Support & Bugs
1

Hello,

I hope somebody can help me, because I don’t know how to fix the error I get using import_logs.py.
I’m using Piwik 1.12.

This is my command:


python import_logs.py --url=http://www.domainname.de/piwik/ ../../../../logfiles/112013/access_log_2013-11-23.txt --debug

I tried it several times with different parameters but every time I get the following error:


2013-11-24 08:46:08,199: [DEBUG] Accepted hostnames: all
2013-11-24 08:46:08,199: [DEBUG] Piwik URL is: http://www.domainname.de/piwik/
2013-11-24 08:46:08,199: [DEBUG] No token-auth specified
2013-11-24 08:46:08,199: [DEBUG] No credentials specified, reading them from "/xx/yy/zz/www/main/piwik/config/config.ini.php"
2013-11-24 08:46:08,201: [DEBUG] Using credentials: (login = USERNAME, password = AUTH_TOKEN)
2013-11-24 08:46:08,203: [DEBUG] Error when connecting to Piwik: <urlopen error [Errno -2] Name or service not known>
2013-11-24 08:46:10,206: [DEBUG] Error when connecting to Piwik: <urlopen error [Errno -2] Name or service not known>
2013-11-24 08:46:12,207: [DEBUG] Error when connecting to Piwik: <urlopen error [Errno -2] Name or service not known>
Fatal error: [Errno -2] Name or service not known

Am I misusing the URL-Paramter? I tried only www.domainname.de and got the same error.
I also tried using the parameter --login and --password … same result.
I hope somebody can help me.

Greetings,
Jens

2

Does it work if you try “lynx” or “wget” and return piwik Html?

3

I take a look and I have nothing like wget, lynx, curl or so on on my webspace.
I try to get one of those tools working.

Is any other tool than python needed for executing this script correctly?

Reading your comment I tried to deactivate my .htaccess to get clear, if something happens about there what causes this error. Without .htaccess I get the piwik site when I open the above mentioned URL in a browser, so everything seems to be ok. The script gets the same error :frowning:

Greetings,
Jens

4

I have been looking around for a solution and found some new aspects.

I’m working on a hosted webspace and don’t have foll access for all ressources.
I found many hints on the internet that such a behaviour can correspond to a wrong /etc/hosts file. I looked for this file and in /etc I can’t find a hosts file.
Maybe he can’t resolve the address of the url parameter using python on the commandline.

Does anybody has an idea how to solve this problem with the missing /etc/hosts? I’m not allowed to save a /etc/hosts because I’m working on a hosted webspace and not a real server.
Can I save the informations somewhere during runtime so python ist able to resolve the adress?

Thanks,
Jens

5

Can you check the server error files? maybe they willl give relevant information

6

Hello,

thank you very much for your help!
My hosted said, that no requests to the internet are allowed by using shell commands.
That seems to be my problem. I try to use a local installation on my desktop to analyze my log files.

Thanks,
Jens