Upgrade to Matomo 4.15.1, and the result is blank page

Support & Bugs
1

Hello Supporter!

I just updated matomo to v.4.15.1 using Softaculous:

Info:
Software: Matomo
Installation: Number171_17355
Version : 4.15.1
Installation Time : March 16, 2022, 6:48 am
Path : /home/jsmarket/public_html/matomo
URL : https://jsalfianmarketing.com/matomo
Admin URL : https://jsalfianmarketing.com/matomo/index.php
Database Name: jsmarket_piwi396
Database User: jsmarket_piwi396
Database Host: localhost
Cron Command: 
/opt/cpanel/ea-php73/root/usr/bin/php /home/jsmarket/public_html/matomo/console core:archive --url=https://jsalfianmarketing.com/matomo/ > /dev/null

But now I can’t reach this page as usual…
Everythings is blank!

https://jsalfianmarketing.com/matomo/
https://jsalfianmarketing.com/matomo/index.php

Anyone can point me… what’s went wrong exactly?
I’ve been using Matomo since March 16, 2022 to track my websites without any problems at all.

Regards,
Jerry Salfian

2

Updated…
Server Info:

[root@srv8 ~]# hostnamectl
   Static hostname: srv8.jsalfianmarketing.com
         Icon name: computer-desktop
           Chassis: desktop
        Machine ID: 9d9843c00baa42cfb6fa897f725cdc5e
           Boot ID: e490289790d64f1daa8ea797bd508756
  Operating System: CloudLinux 7.9  (Boris Yegorov)
       CPE OS Name: cpe:/o:cloudlinux:cloudlinux:7.9:beta:server
            Kernel: Linux 3.10.0-962.3.2.lve1.5.81.el7.x86_64
      Architecture: x86-64
[root@srv8 ~]#

[root@srv8 ~]# php -v
PHP 7.4.33 (cli) (built: Jun  7 2023 15:55:43) ( NTS )
Copyright (c) The PHP Group
Zend Engine v3.4.0, Copyright (c) Zend Technologies
    with the ionCube PHP Loader + ionCube24 v10.4.5, Copyright (c) 2002-2020, by ionCube Ltd.
[root@srv8 ~]#

[root@srv8 ~]# /usr/local/cpanel/cpanel -V
110.0 (build 12)
[root@srv8 ~]#

[root@srv8 ~]# repoquery -q --provides ea-php*-php-mysqlnd| grep 'pdo_mysql '
ea-php53-php-pdo_mysql = 1:5.3.29-29.el7.cloudlinux.41
ea-php54-php-pdo_mysql = 1:5.4.45-78.el7.cloudlinux.1
ea-php55-php-pdo_mysql = 1:5.5.38-61.el7.cloudlinux.1
ea-php56-php-pdo_mysql = 1:5.6.40-22.el7.cloudlinux.5
ea-php70-php-pdo_mysql = 1:7.0.33-23.el7.cloudlinux.5
ea-php71-php-pdo_mysql = 1:7.1.33-14.el7.cloudlinux.5
ea-php72-php-pdo_mysql = 1:7.2.34-7.el7.cloudlinux.6
ea-php73-php-pdo_mysql = 1:7.3.33-5.el7.cloudlinux.2
ea-php74-php-pdo_mysql = 1:7.4.33-6.el7.cloudlinux
ea-php80-php-pdo_mysql = 1:8.0.29-1.el7.cloudlinux
ea-php81-php-pdo_mysql = 1:8.1.23-1.el7.cloudlinux
ea-php82-php-pdo_mysql = 1:8.2.10-1.el7.cloudlinux
[root@srv8 ~]#

Anyone can point me… what’s went wrong exactly?

Regards,
Jerry Salfian

3

Hi @Jerry_Salfian
Can you check the database is up-to-date?

4

Hello Philippe,

Thank you for your response…
I just realized this:
Delete all direcetory and re install Matomo.

Matomo encountered an error: [snuffleupagus][disabled_function] Aborted execution on call of the function

When I used PHP 7.3 all works well… but when I ugrade to PHP 7.4 many errors happened. PHP 7.4 appears to have some security settings blocking those functions from being used.
Tried to install snuffleupagus

[root@srv8 ~]# git clone https://github.com/jvoisin/snuffleupagus
Cloning into 'snuffleupagus'...
remote: Enumerating objects: 8425, done.
remote: Counting objects: 100% (2391/2391), done.
remote: Compressing objects: 100% (778/778), done.
remote: Total 8425 (delta 1682), reused 2143 (delta 1564), pack-reused 6034
Receiving objects: 100% (8425/8425), 13.24 MiB | 32.36 MiB/s, done.
Resolving deltas: 100% (6184/6184), done.
[root@srv8 ~]# cd snuffleupagus/src
[root@srv8 src]# phpize
-bash: phpize: command not found
[root@srv8 src]# yum install phpize
Loaded plugins: fastestmirror, rhnplugin, universal-hooks
This system is receiving updates from CLN.
Loading mirror speeds from cached hostfile
 * EA4: 208.100.0.204
 * cpanel-addons-production-feed: 208.100.0.204
 * cpanel-plugins: 208.100.0.204
 * cloudlinux-x86_64-server-7: az1-clmirror.a2hosting.com
cloudlinux-x86_64-server-7                                                                                                       | 4.3 kB  00:00:00     
cloudlinux-x86_64-server-7/primary_db                                                                                            |  66 MB  00:00:02     
No package phpize available.
Error: Nothing to do
[root@srv8 src]#

Since I’m using cPanel alongside with CloudLinux…
All the dependency’s and vulnerable’s apps have been resolved by CloudLinux,
I decided to downgrade my php version…
from php7.4 to php7.3
and Re-install Matomo again…
and looks like working on…

So…
Thank you to all supporter.

Regards,
Jerry Salfian

5

Confirmed!

It’s all about the php7.4…
Downgrade to php7/3…
Reinstall Matomo 4.15.1…
Success!

Now I can reach my pages without any problems.

Thank you to all of supporters here.
Much appreciated.

1 Like