Update to 1.9.2 - No links or button work in "settings"

Support & Bugs
1

Hello

For the first time I updated my version 1.8.3 to 1.9.2 by not using the manual process…

All my sites are properly set in “settings” but when trying to display in “All Website” statisfics is empty.

I cannot add or remove site, SAVE button is doing anything, unable to add user etc…

I have tried 1.9.3b7…with same result.
It is working fine with my “old” 1.8.3 but not with 1.9.1

I have checked my folder permission (755) and folder owner (www-data). Seems to be ok.

Plus the link “settings” in main page is under the button “GO” … I have to change the size of the window to reach settings…see attachment

Anyone noticed the same bahavior ?

regards

2

see Troubleshooting - Analytics Platform - Matomo

3

Many thanks for your help.

unfortunnatly I have tried 2 solutions but still no access on Settings buttons and links, still no display for sites already reccorded.

I have tried with another browser, tried to re create folder and new mysql table…Same…No data and no link available in Settings

Regards

4

try to reupload all files ?

5

I have already tried.

Maybe because I have directly update from 1.8.2 to 1.9.3 this issue appear…

I will check with 1.8.4 <== an error is generated :
“1054 Unknown column ‘log_visit.location_continent’ in ‘field list’”

Because i usually update manually in different directory - I can still use v1.8.2. and it is working I will change my script…

Thx again

6

Ok, disable the GEOIP plugin ?

7

Thx Matt !

Here my plugin installed…Because I have no action possible in Settings interface, i have checked in config.ini.php

[PluginsInstalled]
PluginsInstalled[] = "Login"
PluginsInstalled[] = "CoreAdminHome"
PluginsInstalled[] = "UsersManager"
PluginsInstalled[] = "SitesManager"
PluginsInstalled[] = "Installation"
PluginsInstalled[] = "CorePluginsAdmin"
PluginsInstalled[] = "CoreHome"
PluginsInstalled[] = "Proxy"
PluginsInstalled[] = "API"
PluginsInstalled[] = "Widgetize"
PluginsInstalled[] = "Transitions"
PluginsInstalled[] = "LanguagesManager"
PluginsInstalled[] = "Actions"
PluginsInstalled[] = "Dashboard"
PluginsInstalled[] = "MultiSites"
PluginsInstalled[] = "Referers"
PluginsInstalled[] = "UserSettings"
PluginsInstalled[] = "Goals"
PluginsInstalled[] = "SEO"
PluginsInstalled[] = "UserCountry"
PluginsInstalled[] = "VisitsSummary"
PluginsInstalled[] = "VisitFrequency"
PluginsInstalled[] = "VisitTime"
PluginsInstalled[] = "VisitorInterest"
PluginsInstalled[] = "ExampleAPI"
PluginsInstalled[] = "ExamplePlugin"
PluginsInstalled[] = "ExampleRssWidget"
PluginsInstalled[] = "Provider"
PluginsInstalled[] = "Feedback"
PluginsInstalled[] = "CoreUpdater"
PluginsInstalled[] = "PDFReports"
PluginsInstalled[] = "UserCountryMap"
PluginsInstalled[] = "Live"
PluginsInstalled[] = "CustomVariables"
PluginsInstalled[] = "PrivacyManager"
PluginsInstalled[] = "ImageGraph"
PluginsInstalled[] = “DoNotTrack”

Once again I have reloaded last version and create a new data base but still the same.

To summarize, in settings interface I cannot click on links or buttons because seems to disabled, anyway the cursor change properly. The only working link is “Display Code”

Update !
Great progress: IN "plugins/LanguagesManager/templates/languages.tpl"
I have delete the code :


<form action="index.php?module=LanguagesManager&action=saveLanguage" method="post">
                <select name="language" id="language">
                        <option title="" value="" href="?module=Proxy&action=redirect&url=http://piwik.org/translations/">{'LanguagesManager_AboutPiwikTranslations'|translate}</option>
                        {foreach from=$languages item=language}
                        <option value="{$language.code}" {if $language.code == $currentLanguageCode}selected="selected"{/if} title="{$language.name} ({$language.english_name})">{$language.name}</option>
                        {/foreach}
                </select>
                <input type="submit" value="go" />
                </form>

Because this help to access to the link “Settings” Then I have re input code and refresh
Now the interface is display as in attachemnt file and all links and buttons are clickable !!!

AND NOW DATABASE IS FILLED PROPERLY !!

Strange issue

Matt thx a lot for the time you spend regarding this