Undefined index: location_continent


#1

Last night our piwik installation started throwing errors.
No changes were made to the system. It’s been working great for a long time.
Most of the errors appear to be related to location_*

I have searched but am unable to find any related fixes. Any help that you can provide in finding a resolution will be greatly appreciated.

There is an error. Please report the message (Piwik 1.8.3) and full backtrace in the Piwik forums (please do a Search first as it might have been reported already!).

Notice: Undefined index: location_continent in /htdocs/piwik/plugins/Live/Visitor.php on line 217

Backtrace -->
#0 Piwik_ErrorHandler(…) called at [/htdocs/piwik/plugins/Live/Visitor.php:217]#1 Piwik_Live_Visitor->getContinent(…) called at [/htdocs/piwik/plugins/Live/Visitor.php:76]#2 Piwik_Live_Visitor->getAllVisitorDetails(…) called at [/htdocs/piwik/plugins/Live/API.php:163]#3 Piwik_Live_API->getCleanedVisitorsFromDetails(…) called at [/htdocs/piwik/plugins/Live/API.php:132]#4 Piwik_Live_API->getLastVisitsDetails(…) called at [:]#5 call_user_func_array(…) called at [/htdocs/piwik/core/API/Proxy.php:190]#6 Piwik_API_Proxy->call(…) called at [/htdocs/piwik/core/API/Request.php:128]#7 Piwik_API_Request->process(…) called at [/htdocs/piwik/core/ViewDataTable.php:422]#8 Piwik_ViewDataTable->loadDataTableFromAPI(…) called at [/htdocs/piwik/core/ViewDataTable/HtmlTable.php:81]#9 Piwik_ViewDataTable_HtmlTable->main(…) called at [/htdocs/piwik/core/Controller.php:152]#10 Piwik_Controller->renderView(…) called at [/htdocs/piwik/plugins/Live/Controller.php:84]#11 Piwik_Live_Controller->getVisitorLog(…) called at [:]#12 call_user_func_array(…) called at [/htdocs/piwik/core/FrontController.php:138]#13 Piwik_FrontController->dispatch(…) called at [/htdocs/piwik/index.php:53]


#2

Data previous to August 17 appears fine. It’s only when the last two days are in the data range that we get errors.


#3

Interestingly no data is being logged. :frowning:

We are not getting any errors related to logging requests but select * from piwik_log_visit order by idvisit DESC LIMIT 10 doesn’t return any new entries since 10:30 last night.

Any ideas for how to troubleshoot this are greatly appreciated.


(Matthieu Aubry) #4

There is an error. Please report the message (Piwik 1.8.3)

please upgrade to Piwik 2.5.0 and then this error should be fixed. If it is not fixed, please create a new forum thread. thanks


#5

Thanks Matt!