Tracking stopped and getting 403 error

Support & Bugs
#1

Getting a 403 error in the web server log. Also if I try the url manually I get the following error.

You don’t have permission to access /piwik/piwik.php on this server.

Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.

I am running the lastest version of Piwik.

Thanks

#2

you might want to ask your host, they might have disabled piwik.

#3

I can logon to Piwik just fine.

It’s just when the script is trying to add the visitor information.

#4

Check your .htaccess and file permissions on piwik.php.

#5

It turned out to be the hostgator mod_security rules. Working great now.

Thanks

#6

bamtel,
What did you do to fix the hostgator mod_security rules?

#7

re: HostGator. Open a ticket on tickets.hostgator.com, and submit a request to whitelist your domains for the new mod_security rules.

#8

[quote=bschreder @ Jul 4 2010, 06:59 AM]bamtel,
What did you do to fix the hostgator mod_security rules?[/quote]

As Vipsoft said just open a ticket. They had mine fixed within 5 minutes.

In the ticket I just told them what error I was getting and that a mod_security rule was blocking the request.