Tracking not working


#1

Hello,

First time Piwik user here so bear with me please!

I can’t get Piwik to track visits. I’ve followed the instructions and pasted the tracking code into the footer.php document of my WP site. I can see the tracking script in the source, so I assume that is all in order.

I installed Piwik using softaculous and everything appears to be working correctly. Is there anything else I need to do to get it to work?

I remember with GA it took 24 hours or so for it to start tracking, is it the same with Piwik?

Thanks in advance,

Rob


#2

Now the question is present, whether Piwik does not track or simply does not show that it tracks.
Please take a look into your DB whether the table “piwik_log_visit” contains entries or not.
If it does track, but simply does not show that it tracks, see whether your DB-user got all necessary privileges (a live-installation for one of our clients didn’t show it’s records due to the missing ‘Lock Tables’ privilege).

So long,
A.Kalkhoff


#3

Hi,

Thanks for the response. How can I tell if “piwik_log_visit” contains entries or not? Table “piwik_log_visit” is only 1kb in size, so I assume it’s not tracking? The database I setup has all priveleges granted.

I’ve attached an image of the table from PHPMyAdmin.


(Matthieu Aubry) #4

http://piwik.org/faq/troubleshooting/#faq_58


#5

Ok, so I’ve gone through troubleshooting twice and still can get it to work. I think it may be the tracking code not being installed correctly, as the database is not logging visits. But I don’t know what could be wrong with it, I’ve tested with 2 profiles, one being a WP site and the other being a static site. Both aren’t logging. I would really appreciate some help with this. My comments, highlighted in red.

Edit: WP site appears to be working now. So I think it may be mod_security

Incorrect Piwik tracking code
Please check that you can find the Piwik javascript code on your website pages that you wish to track. Sometimes, when you copy paste the javascript code in other softwares, like Word or FrontPage, they may add extra spaces or characters. Make sure the code looks like this example (and that it mentions the right URL of your Piwik installation).
In some cases, when you install Piwik on your local test server, the javascript code might contain "localhost" or "127.0.0.1". When you deploy Piwik in production, you have to edit the Javascript code so that it points to your website URL, eg. "http://example.org/piwik/".
Also, each Piwik tracking code contains the idsite of your website registered in Piwik. If you only registered one website in Piwik, the idsite found in your Javascript code should be "1".

Script pasted straight into theme files and also created new profile for static site, both seem fine

Make sure you are viewing reports for the correct website and date in Piwik
In Piwik, make sure you selected the right website in the website selector. Also, try to look at reports for "today" by changing the date in the date picker. Please wait at least 10 seconds after generating visits on your website: by default Piwik will only process reports every 10 seconds when "today" is selected.

Today selected and both profiles have been tested

Archiving triggered from the browser must be enabled, if it is disabled the Cron script must be configured properly
In Settings > General Settings, 'Allow Piwik archiving to trigger when reports are viewed from the browser' must be set to 'Yes'. If it is set to 'No', you must configure the cron script to automatically archive your web analytics reports, or Piwik will show 'No Data'. More information about auto archiving.

New installation, allow Piwik archiving to trigger is enabled

Third party Piwik plugins
It is possible that some Third party Piwik plugins could cause problems when tracking your visitors. Please try to disable all the third party plugins you are using to see if it fixes the issue.

New installation, no additional plugins

Browser addons blocking the Piwik Tracking Javascript (NoScript, DoNotTrack, etc.)
If you use browsers addons such as Adblock, Adblock plus, NoScript, Ghostery or others, the Piwik Javascript code is not executed in your browser. Try to use a different browser that does not have these extensions, or disable these browser extensions and try again. Piwik by default supports DoNotTrack, please check you haven't enabled DoNotTrack in your browser options.

Disabled browser extensions and tested in multiple browsers

Do you have logs registered in your Piwik database?
If your Piwik tracking code is properly installed, Piwik would record visits in your database. To check if you have logs in your database, go to Piwik > Visitors > Visitor log, and select "today" in the calendar. If you see recent visitor information, it means that the visitor tracking is working, but maybe there is a problem with reports archiving.
Note: you can also check if logs are recorded correctly by looking at the table "piwik_log_visit" (using phpMyAdmin for example) and see if there are visits recorded. Alternatively, you can enable the plugin "DBStats", and then go to the "Database usage" tab in your Piwik administration area, and check if the table piwik_log_visit has any rows.

No visits are being logged on either site

Testing Piwik with disabled Javascript
By default, Piwik only tracks visitors with javascript enabled. When you are testing that Piwik tracks visits properly make sure you have javascript enabled.
If you need help with javascript tracking check out docs/javascript-tracking.
If you need to use a tracking method which doesn't involve javascript have a look at docs/tracking-api.

JS enabled

Piwik displays a red cross (on IE) or a broken image icon on your tracked pages, instead of the 1*1 transparent Pixel
Check out this FAQ answer.

Seems fine

Access to piwik.php fails
If your host uses mod_security to block requests containing URLs (eg. hosts like HostGator, The Planet), check out the Piwik and mod_security FAQ.
If you use HTTP Authentication (Basic or Digest) on your Piwik files, you should exclude piwik.php and piwik.js from this authentication, or visitors on your website would be prompted with the authentication popup.

Piwik installed on same domain as site, so I added: piwikTracker.setRequestMethod(‘POST’); to the scipt. Still no joy

Tracking https (SSL) pages
If you install the Piwik Javascript Tracking tag on https:// pages, then the tracking requests will be sent to Piwik via https. This means that the server you installed Piwik on must be able to handle these https requests, or no data will be tracked. See also Piwik and SSL tracking.

No SSL

Local copy of piwik.js outdated
Some users make a local copy of piwik.js on a different server than their Piwik installation. This is not officially supported and causes issues when the piwik.js bundled with Piwik is updated and not compatible with the previous version (for example, this is the case in Piwik 0.5.5). Please check that your Piwik JS tracking code is exactly the one given in the Piwik admin screen.

New installation

Using Piwik latest version
If you are still seing "No data", please make sure you are using the latest version of Piwik (if not, update now).

Running 1.8.2

Check your webserver error logs
If all else fails, it is possible that there is a server misconfiguration preventing Piwik from tracking your visits or processing reports. Often, there will be an error in the webserver error logs (apache logs, IIS logs, nginx logs, etc.). Please check that your PHP is configured to log errors: (php.ini should contain log_errors = On and error_log = /path/to/log). The messages in the webserver error log will help you find the source of the problem, for example search for the error message on this website.

Cant see any error logs