Tracking Is Not Displaying any data

Support & Bugs
1

HI,

I just installed the latest copy of piwik, inserted the tracking javascript, and im not gettting any data in my analytics. please help!

below is a copy of my tracking javascript!

<!-- Piwik -->
<script type="text/javascript">
var pkBaseURL = (("https:" == document.location.protocol) ? "https://www.edriveatc.com/analytics/" : "http://www.edriveatc.com/analytics/");
document.write(unescape("%3Cscript src='" + pkBaseURL + "piwik.js' type='text/javascript'%3E%3C/script%3E"));
</script><script type="text/javascript">
try {
var piwikTracker = Piwik.getTracker(pkBaseURL + "piwik.php", 1);
piwikTracker.trackPageView();
piwikTracker.enableLinkTracking();
} catch( err ) {}
</script><noscript><p><img src="http://www.edriveatc.com/analytics/piwik.php?idsite=1" style="border:0" alt="" /></p></noscript>
<!-- End Piwik Tag -->

I activated the Live Widget and it seems to track my visit to the website, but everything else says No Data Available!

Please help me with this issue asap.

Thank you!

2

www.edriveatc.com/analytics/ returns forbidden error.

3

please go to www.edriveatc.com/analytics/piwik/

After i posted last post i re-uploaded and installed and changed the directory path! here is the tracking javascript!

<!-- Piwik -->
<script type="text/javascript">
var pkBaseURL = (("https:" == document.location.protocol) ? "https://www.edriveatc.com/analytics/piwik/" : "http://www.edriveatc.com/analytics/piwik/");
document.write(unescape("%3Cscript src='" + pkBaseURL + "piwik.js' type='text/javascript'%3E%3C/script%3E"));
</script><script type="text/javascript">
try {
var piwikTracker = Piwik.getTracker(pkBaseURL + "piwik.php", 1);
piwikTracker.trackPageView();
piwikTracker.enableLinkTracking();
} catch( err ) {}
</script><noscript><p><img src="http://www.edriveatc.com/analytics/piwik/piwik.php?idsite=1" style="border:0" alt="" /></p></noscript>
<!-- End Piwik Tag -->

I am currently tracking my website through another piwik analytics i have set up for another website. But i need to get the one that is not working, working as soon as possible!

Thank You,

4

Well, that code is not added to the site, how should it be tracking?

5

I removed the code posted above and added another tracking code i have set up. I cant afford to loose data cause i have to send a report to my customers. The tracking code that is set up right now is under www.emagsearchnfind.com/analytics/piwik, that one is working fine. I just installed piwik under www.edriveatc.com/analytics/piwik and that one is not working, even when i insert the proper javascript tracking code.

i hope this made sense

6

I don’t see any obvious problems with the tracking code, and it looks like your Piwik installs are on the same box. Can you check your error logs on the web server?

7

something did show up in the error log for www.edriveatc.com/analytics/piwik/

i have attached the error log to this post!

How come that the piwik installation that i have under www.emagsearchnfind.com/analytics/piwik/ works fine and the one under www.edriveatc.com/analytics/piwik/ does not???

that are both hosted on the same server.

please let me know how i can go about fixing this problem. thank you!

8

You should have seen an installation warning about incompatible MySQL client/server versions.

I’m guessing one installation is using PDO_MYSQL and the other is using MYSQLI, and that the MYSQLI extension is linked against the incompatible client library, while PDO_MYSQL uses mysqlnd.

edit config/config.ini.php, and change “adapter=MYSQLI” to “adapter=PDO_MYSQL”

9

[quote=vipsoft @ Aug 18 2010, 06:51 AM]You should have seen an installation warning about incompatible MySQL client/server versions.

I’m guessing one installation is using PDO_MYSQL and the other is using MYSQLI, and that the MYSQLI extension is linked against the incompatible client library, while PDO_MYSQL uses mysqlnd.

edit config/config.ini.php, and change “adapter=MYSQLI” to “adapter=PDO_MYSQL”[/quote]

when i went through the installation i saw a warning about the PDO_MYSQL, so i changed it to MYSQLI during the installation.

I just now changed my config.ini.php file like you suggested and my analytics are working fine! thank you! style_emoticons/<#EMO_DIR#>/smile.gif