Hello,
we test the latest (2.14.1) version of PiWik.
There are two pages where we want to track user activity - index.html, and from it the gallery.html is linked.
Here’s the problem scenario:
- Visitor comes to index.html
- As long as he’s on that page, I see in PiWik that the “time on page” increases every 5 seconds
- Let’s say he stayed there for e.g. 4 minutes
- Then he clicks on the link leading to gallery.html
- In that moment, the time on page for index.html is reset to 5 seconds (from the four that I saw before in step 3.)
Here’s the screenshot. The issue is marked with the red circle
There is 5 seconds, but before the user went to the “green” page there was 4 minutes.
In both pages, the code below is used for tracking:
<!-- Piwik -->
<script type="text/javascript">
var _paq = _paq || [];
_paq.push(['trackPageView']);
_paq.push(['enableLinkTracking']);
_paq.push(['enableHeartBeatTimer', 5]);
(function() {
var u="<URL_HERE>";
_paq.push(['setTrackerUrl', u+'piwik.php']);
_paq.push(['setSiteId', 3]);
_paq.push(['setUserId','<USER_ID_HERE>']);
var d=document, g=d.createElement('script'), s=d.getElementsByTagName('script')[0];
g.type='text/javascript'; g.async=true; g.defer=true; g.src=u+'piwik.js'; s.parentNode.insertBefore(g,s);
})();
</script>
<!-- End Piwik Code -->
[size=large]Any ideas why the time on page value is being reset when going to the other page?[/size]