"The plugin UserId is not enabled" when calling UserId.getUsers from HTTP reporting API

Hi there,

I’m attempting to retrieve UserID data from the HTTP Reporting API. However, when I call the UserId.getUsers method, I get the following response:

<error message="The plugin UserId is not enabled. You can activate the plugin on Settings > Plugins page in Piwik."/>

From what I can tell, there is no UserId plug-in. Is that right? I couldn’t find one on the marketplace. Also, I’m currently able to segment and pull UserId reports in the web GUI, so why wouldn’t I be able to pull UserId information from the reporting API?

The request I’m making is:


I’m running version 2.16.1. Any help would be appreciated. Thanks!


please try with our latest beta where this feature was developed: I would like to test early beta and RC releases, how do I enable automatic updates to use these development versions? - Analytics Platform - Matomo