The HTTP status code is 404 for URL "plugins/SitesManager/templates/index.html"

Support & Bugs
1

Hi,

I want to exclude traffic from an IP address, but on on Settings > Websites I get following message:

Failed to load HTML file: Please check your server configuration. You may want to whitelist “*.html” files from the “plugins” directory. The HTTP status code is 404 for URL “plugins/SitesManager/templates/index.html”

All plugins/SitesManager/templates/ folders have the 755 permission.

Can please someone help me!?

Thanks

2

Did you check the mentioned permissions?
Or do you have any access restrictions for your piwik folder like http auth?

3

Thanks for your answer. Not that I know. Every other “Piwik-Site” is working…

4

Hi there, this FAQ lists all possible explanations we know of: How do I configure my server to let Piwik serve HTML files? - Analytics Platform - Matomo
hope it helps!