Tag Manager does not push events

Tag Manager
1

Hi,

I am testing Matomo Tag Manager, but I am unable to send Events to backend.

What I have configured:

  • Trigger “click-test” - Click element with ID “click-me”
  • Tags - Event type; “test” as category, action and event name; executed when “click-test” is triggered.

Behaviour:

  • Page views are being registered. But,
  • If I use preview mode (i.e., using ?mtmPreviewMode=xxxxxx), I can see events being properly managed.
  • If I don’t use preview mode, events do not appear on Dashboard > Behaviour > Events.

I don’t see any JS exception on firefox / chrome console. Adblocker is disabled. Apache access log shows no attempt to contact matomo backend when the event is triggered.

Nonetheless, If I change tag for custom html and inject a direct call to _paq.push([‘trackEvent’, ‘test’, ‘test’, ‘test’])… then it works! Even without preview mode. But then I lose the option to send the text of the button that has been clicked.

I’m using the latest version of browsers and matomo (3.14.0) on-premise.

Any idea on what could be wrong on my configuration?

2

Do you see the events in the Visits Log?

3

Except those sent by directly using _paq.push, only page views are shown on visits log.

4

I was able to fix the issue :slight_smile:

Tag Manager Variables (those that hold matomo configuration) cannot use special characters (in my locale, “Configuración Matomo”… which is the default value). When changed to “ConfiguracionMatomomo”, everything is working.

5

FYI this was potentially fixed as part of Matomo 4 in https://github.com/matomo-org/tag-manager/pull/219

1 Like