Been searching for some time now and cannot seem to find a reason for not seeing heatmaps.
The system check shows everything is fine but nothing shows up.
#### Heatmap & Session Recording Tracking: ✔ '$MATOMO_URLplugins/HeatmapSessionRecording/configs.php' is accessible Heatmap & Session Recording Tracking 'https://my.domain.com/plugins/HeatmapSessionRecording/configs.php' is accessible
This for example has been sitting on my screen for nearly two hours.
There have been 3 samples recorded so far. However, no screenshot has been taken yet. If there is a "Screenshot URL" for this heatmap, it may take a while for the screenshot to become available as a user first needs to open this screenshot URL. Depending on the sample rate this may take a while.
What else should I look at to diagnose why this is not working?