I’ve recently upgraded from 1.11 to 1.12 and now Piwik shows a white page:
[attachment 1305 piwik_white_page.png]
I’ve followed the FAQ solutions and nothing worked, except checking web server error logs, I’m not sure where to find them (I’m under Ubuntu Server 10.04). I have also removed all piwik files and uploaded again (a lot of times) and it doesn’t work. Don’t know if it could be a hint but Piwik is taking its time loading the page, about 35 seconds (I’m using an old pc as a server, but it is taking 35 seconds!!)
Any hint why it is happening?
Chcek the logs under /var/log/httpd and see if you can find anything
I’ve found this on apache2 error.log:
PHP Fatal error: Maximum execution time of 30 seconds exceeded in piwik/libs/jsmin/jsmin.php on line 136, referer: piwik/index.php?module=CoreHome&action=index&idSite=1&period=day&date=yesterday
Also, when I removed all piwik files and uploaded again, Piwik showed an error which states that the size of some language files were not the expected and I had to upload them as binary files.
Well that’s the problem, try uping your maximum execution time in your php.ini
If you look for max_execution_time = 30 in your php.ini file you should be able to change it there (Remember to reload your apache instance after changing it)
Thanks a lot, it worked!
I’m wondering what Piwik was doing to take more than 30 seconds, I guess it was to initialize and configure. Now it seems to work properly.
Could have been more SQL queries or just generating the new reports.
Anyway, glad it worked!