[Solved] White page after upgrading Piwik from 1.11 to 1.12

Support & Bugs
1

Hello,

I’ve recently upgraded from 1.11 to 1.12 and now Piwik shows a white page:
[attachment 1305 piwik_white_page.png]

I’ve followed the FAQ solutions and nothing worked, except checking web server error logs, I’m not sure where to find them (I’m under Ubuntu Server 10.04). I have also removed all piwik files and uploaded again (a lot of times) and it doesn’t work. Don’t know if it could be a hint but Piwik is taking its time loading the page, about 35 seconds (I’m using an old pc as a server, but it is taking 35 seconds!!)

Any hint why it is happening?

Thanks!

2

Chcek the logs under /var/log/httpd and see if you can find anything

3

I’ve found this on apache2 error.log:
PHP Fatal error: Maximum execution time of 30 seconds exceeded in piwik/libs/jsmin/jsmin.php on line 136, referer: piwik/index.php?module=CoreHome&action=index&idSite=1&period=day&date=yesterday

Also, when I removed all piwik files and uploaded again, Piwik showed an error which states that the size of some language files were not the expected and I had to upload them as binary files.

4

Well that’s the problem, try uping your maximum execution time in your php.ini

If you look for max_execution_time = 30 in your php.ini file you should be able to change it there (Remember to reload your apache instance after changing it)

5

Thanks a lot, it worked!

I’m wondering what Piwik was doing to take more than 30 seconds, I guess it was to initialize and configure. Now it seems to work properly.

6

Could have been more SQL queries or just generating the new reports.

Anyway, glad it worked!

7

Probably what takes so long is to “MERGE” all Javascript and CSS file together in one big file for improved UI performance