Hi,
I’m trying to sign up for Matomo Cloud and send a question to the support, but after 48hs I still didn’t get any response. Definitely not a good first impression.
Daniel
They got in touch, all solved. Thanks!
Always better than no support at all 
Hi boostai,
Glad to see we connected now.
In general, we answer emails and chatbot messages five days a week during business hours in our New Zealand time zone. We are able to answer +50 percent of those messages in 24 hours or less. Weekends will be slower than weekdays. Thanks for your patience, all.