Setting goal - stuck on "Loading data"


#1

I’m trying to setup goals, while i’m in the process and clicks on add goal, it just gets stuck on “Loading data” and that’s it. The goal isn’t being added.

http://img268.imageshack.us/img268/2302/piwik.png


(Matthieu Aubry) #2

can you look with FIREBUG in the NETpanel, and see what the ajax request returns as error?

also, do you see any error in your server error log ?


#3

[quote=matt]
can you look with FIREBUG in the NETpanel, and see what the ajax request returns as error?

also, do you see any error in your server error log ?[/quote]

Sorry, I’m really not a tech guy :frowning:

I have opened firebug, where should I find ajax?

Server log? Where do I find that? I’m hosting on Hostgator…


(Matthieu Aubry) #4

in firebug, click on NET panel. then generate the Goal and see the “Loading data”. Then open the ajax request and see the response. Is there any error there?

can you confirm you use 1.8.3 since we fixed a bug in this code recently ?


#5

I’m using version 1.8.3
The thing is I allways had this problem, for few months but never took the time to fix it.

I’m attaching a print screen of the net panel.

Thanks.


(Matthieu Aubry) #6

you see the last but one request, has a size of 0 and return http code = 302 which normally is a redirect, but in this case might indicate a server error. Can you check your server error logs (ask your host or via your host panel) ?

also try to open this url (right click) with firebug and see the message ?


#7

[quote=matt]
you see the last but one request, has a size of 0 and return http code = 302 which normally is a redirect, but in this case might indicate a server error. Can you check your server error logs (ask your host or via your host panel) ?

also try to open this url (right click) with firebug and see the message ?[/quote]

I checked the error logs and they are empty, nothing there.

When I open the url it just reopens the piwik main window.


#8

[quote=grubner1]

[quote=matt]
you see the last but one request, has a size of 0 and return http code = 302 which normally is a redirect, but in this case might indicate a server error. Can you check your server error logs (ask your host or via your host panel) ?

also try to open this url (right click) with firebug and see the message ?[/quote]

I checked the error logs and they are empty, nothing there.

When I open the url it just reopens the piwik main window.[/quote]

Hello?


(Matthieu Aubry) #9

in your screenshot I see a request 302 : this is not normal, can you see why it does that ? maybe you have mod_security enabled or something similar ?


#10

[quote=matt]
in your screenshot I see a request 302 : this is not normal, can you see why it does that ? maybe you have mod_security enabled or something similar ?[/quote]

How can I check it and where?

Thanks.


(Matthieu Aubry) #11

try first to find again this 302 requests. Do it also shows an error / redirect ?

then contact your host and send him this url. he will know what to do (look at error logs etc.)


#12

It seems like it’s something with my browser…

I have contacted hostgator and he tried with his Fox and it worked. Mine is still stuck…

On Internet Explorer it’s working for me… Cookies are on on Fox, also tried to disable all Add Ons, didn’t help.

Have any idea why?


#13

i belive there is a minor bug here.

When i use the “the url contains” functions together with a complete url (http://www.mydomain.com/thank-you) i get the loading error.

BUT
when i use “the url contains” functions together with a partial url (mydomain.com/thank-you) i dont get any error.

Thats how it works on my server…Hope you can use this :wink:


(Matthieu Aubry) #14

Hi perolsen

can you please create a bug report at: Issues · matomo-org/piwik · GitHub
with the steps to reproduce the issue? we would like to fix it for the next piwik release. thank you