Session Recordings and Heatmaps can not be loaded

I’ve installed Matomo and run the Heatmaps and Session Recordings. But have issues with loading them

How can I solve this?

Hi @forte,
Thanks for reaching out. I’m really sorry but it looks like we didn’t reply to your request from a few months ago. Sorry about this (we had some issue and didn’t get notified). Do you still experience this or maybe you have other questions? we’ll be happy to answer them, please contact us at for support. Looking forward to helping you. Wishing you a great week,