Session not recording all visits

I have been testing and the session recording is set to 100% and 5 secs of activity. However its clear comparing the visitor log that sessions are being skipped. Ive also tested with friends in different locations and in some case there is no session and also no record of the visitor despite my being on the telephone to them when they are on the site. Any idea what is cause ? This is a critical registration page.

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Hi there,

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