I have just installed Matomo on my Apache PHP 8.2 website server hosted on Loopia and I am tracking a website that is hosted on the same server. The base functionality seems to work but I wanted to install the heatmaps and session recordings plugin as well. I got the free trial and retrieved my license key but when I try to enter the key under Administration > Plugins > License key it just seems like there is a timeout. I think this doesn’t have to do with the key but I am kind of clueless… please help!
The issue might not related to the license key. As you are hosted on loopia, you need to recheck server server connectivity, PHP settings and firewall rules. The same problem happened to my friend. Check out the website as connection timeout is occurring when matomo tries to reach plugin. To fix this issue, enable cURL and open SSL in PHP. It can also be fixed by adjusting firewall rules.