:S[Help] Tracking campaign doesnt work


#1

Dear all,
I’m using the latest version of Piwik (version 2.0.2) and I want to track the email campaigns. However, I did follow the instruction (Tracking Campaigns – Analytics Piwik - Analytics Platform - Matomo) but when I go the Reference->Campaign and there is nothing in the report. I tried to change the date range but it still has nothing in the report. Can anyone help me why I cannot get the report in Campaign tracking?
Here is the steps I did.
1- I use URL builder and create a url with pk_campaign and pk_kwd (just make sure the url is correct)
2- I took that url and send it to my friend’s email -> ask him to click on that link
3- after that, I go to the campaign report in Reference tab-> nothing in there

I also read the FAQs about Tracking campaign from Piwik website, but there is nothing can help me at there.

I would appreciate all help from you guys. Many thanks.


(Matthieu Aubry) #2

Do you see your friend’s visit in the Real time visitor, or in the Visitor Log report? if you see his visit but not tracked as a campaign, let me know


#3

Dear Matt,
Yes, I saw his record on the Visistor log. I mean all other things are working fine, except the campaign tracking.
Here is my link
http://info-sharing.info/forum/showthread.php?tid=29&pk_campaign=test
The Visistor log still is able to record the who visit the site, but nothing in the campaign tracking.


(Matthieu Aubry) #4

It should work… Not sure… did you see this? Troubleshooting - Analytics Platform - Matomo