Returning Visitors not showing up when clicked at Visitors in Real-Time (1.12)

Support & Bugs
1

I’m wondering if anyone can confrim the following behaviour:

(Since our update to 1.12) returning visitors don’t show up when clicked on the small icon with the green arrow in “Visitors in Real-Time”.
On the other hand when clicked on the same icon in the visitor logs the the user visits do show up.

Since we started using Piwik a few weeks ago I’m wondering if this is normal and due to the month change and
we just didn’t notice as this was the first change in month for our site.

Greetings,
Sithlord

2

I’m not sure I understand this:

(Since our update to 1.12) returning visitors don’t show up when clicked on the small icon with the green arrow in “Visitors in Real-Time”.
On the other hand when clicked on the same icon in the visitor logs the the user visits do show up.

Does it load or not when clicked on icon?

3

Sorry for the confusion.

Dashboard -> Visitors in Realtime -> Click on Icon -> previous visits are not shown
Visitors -> Visitor Logs -> Click on Icon -> all visits are shown

I don’t remember such a behaviour before the update.

4

Ok I see the bug. We will fix it as part of: New "Visitor Profile" report showing all info about a specific Visitor · Issue #3089 · matomo-org/matomo · GitHub

5

Thanks.