I hope someone can give me a hint what might be the reason for piwik not tracking the “returning visitor” any more… it used to work fine prior to 1.7, I just updated to 1.8 and was hoping it would fix this, but still no returning visitors…
hey matt -
the thing is, there is no errors shown at all,
the returning visitors just arent recognized, so theres no little green dressed returning visitor icons in the “live” widget.
the returning visitors graph has dropped to zero, same with all return-related stats and graphs.
I guess you’ll agree thats not worth a screenshot here…
I run piwik @ wikiloops.com, have been really happy with it so far
thanks so much for your time! I’ll go ahead and upgrade to 1.8.1 now…
successfully updated to 1.8.1, still no returning visitors…
I too have noticed this bug. I have a perfect example of it described below.
My website has a very low number of visits – I am one in a billion freelance English to French translators. I have anything between 0 to 30 visits a day, with an average somewhere between 3 and 6 visits a day.
The low number of visits makes it very easy for me to spot returning visitors in a 3 or 4 days span. In the screen captures that I am showing, the visitor used a phone to access (directly) my website, at 20:54. Two days later, at 21:50, they come back to my website, using the same IP and the exact same configuration as far as the information in the visitor log goes.
I would intuitively call this visitor a “returning visitor”. So I find the absence of the returning visitor icon strange. At least in the detailed visitor log, not in the “visitors in real time” widget.
I don’t use any “third-party” plugin. I just checked and there are no GeoIP plugins in Settings > Plugins. Maybe that other people having this issue have such plugins.
As to me, I always use a vanilla Piwik installation with the default configuration. The only thing I change with each upgrade is in /config/config.ini.php where I change “session_save_handler” from “files” to “dbtable” (I’m on a cluster).
I also just did a fresh vanilla install of 1.8.2 with no extra plugins. I didn’t do an upgrade, as this is the first time i’ve tried out piwik. Maybe there is something where a fresh install works differently than an upgrade from a previous version?
@amenel: sorry that was unclear. I am also experiencing the issue where new visitors are not being tracked. I’m using the http API to register a new visit and its not working. I left out those details because I already wrote them earlier in the thread. My message was more to @matt.
guys, this is getting a little confusing here… my initial question was about RETURNING visitors, not new visits…
I have twice tried reinstallation by copying a freshly unzipped version to my server, but still no tracking of returners.
@matt: Is there a file or a group of files or folder where the returning visitor tracking code is to be found? Then I could do a more close checkout of things, could be some read/write permission setting ?! Knowing wich files are involved would ease the troubleshooting some…
OR could it be that the database changes made during 1.7 - period went wrong at some point and cause this bug? Where to look in the DB?
OR does returning visitor tracking rely on a cookie - then I’d try to find out if maybe the cookie name (propably including some domain reference) is referencing the wrong domain (might possibly be the case in my multi-domain setup… - and would explain why visits are tracked while return-cookie is rejected as third-party-cookie).
I have neither DNT nor third party plug-ins activated btw…
I am enuf of a developer myself to estimate how much you must have going on there, take your time, we will find the problem eventually. Big respect for all thats workin!