Remove Piwik Problems


(tenzinphoto) #1

Hi, i was wondering if anyone has ever experienced issues deleting Piwik folders from their web server, in particular, FTP isn’t allowing me to delete the ‘tmp’ folder and all of its sub-folders and files. When i try to delete one of the files in any of those folders i get a “550 Delete operation failed” error message from my FTP client.

Please help!

Thank you,
Tenzin


(kolchak) #2

What server operating system are you on? Looks like the web server may have a file lock. Trying restarting the HTTP service perhaps?


(Mathias) #3

Let me guess you don’t own the server u are using a hosting service?
So the problem is that the files in the tmp folder are ownd by the apache operating user… if true best would be to contact your hosting provider and ask them to reset the ownership…

Hope thats it…

Greetings

Mathias