Problem with Conversion-Count

Support & Bugs
1

I there,

i am unsing Magento 1.3.3 and Piwik works fine.
I had setup a Goal, called “Order” and its tracking over URL.
I tried all ways i can try on this.

If i have 5 Orders a Day, only 1 or no Order i can see at the Conversions.
Why i am not seeing any Conversions? Is my thinking wrong? I thought that i have to see all Orders, but i can see also which one comes from Google and so on. But i would like to see all and not only a small number of Orders.

Any idea?

Thank you

2

Push this Thread.

So my Problem is not solved… I have many Orders every Day, but at the Piwik Target/Goals i can see only 1 or 0 Orders.
I dont use the eCommerce Module, so i had configured a Target.

So if the User is visiting a Special URL (which is the success Page of every Order) then it have to count.

Is there anybody who can hel with?

3

Not sure, we never got such bug report. Maybe your users are not going to the “Thank you” page after paying (they leave the page after paying)?

4

Thx for your reply…

I have tested it… I come to the URL and the Thank you Page and bei Orders are also not counted at the Goal/Targets.
I dont know how i can fix this Issue…

5

Maybe you have a bug in your Javascript tracking code? what is the full JS code generated on the thank you page or other pages that are not tracked correctly?

6

Thank you Matt, that you investigate some time at my Problem.

So, i have created a Order and at my Thank you Page i have this Piwik Java Code:


<script type="text/javascript">
var pkBaseURL = (("https:" == document.location.protocol) ? "https://stat.myurl.de/" : "http://stat.myurl.de/");
document.write(unescape("%3Cscript src='" + pkBaseURL + "piwik.js' type='text/javascript'%3E%3C/script%3E"));
</script><script type="text/javascript">
try {
var piwikTracker = Piwik.getTracker(pkBaseURL + "piwik.php", 1);
piwikTracker.trackPageView();
piwikTracker.enableLinkTracking();
} catch( err ) {}
</script><noscript><p><img src="https://stat.myurl.de/piwik.php?idsite=1" style="border:0" alt="" /></p></noscript>

I dont know why, but this visit now was not tracked correctly. I look daily to the report and if i have 20 Orders, then 0 or 2 i can see at the Conversion Target Site.

Thank you

Mellow