Problem: Provider always "Unknown" after Piwi. 1.7.x upgrade


#1

Hi,

since we have upgrade Piwik from 1.6.x to 1.7.x (currently 1.7.1) Piwik is unable to detect the visitor provider. It always say: “Unknown” (and not “IP”). There is no error message relating geoip or anything else in the error log.


(Peterbo) #2

Hi, since 1.7, if you have enabled the anonymizeIP-Plugin, IPs are now anonymized before being processed by plugins due to privacy reasons. So, geoIP and provider plugin will not perform very good with anonymizeIP anymore.


#3

Thanks peter. Do you know if it maybe fixed in future?


(Peterbo) #4

This is not a bug, it’s a feature to be privacy law compliant. So I don’t think this will be changed anymore. Only way to get around this is to disable the anonymizeIP-Plugin.


#5

It is a big loss I think… In my installation of piwik I collect IP addresses in form like this 192.168.1.x, countries and there is no geoIP. I donot understand…