Piwik stopped working!


#1

I have piwik installed on about 20+ sites, two days ago it just stopped working!!

I don’t see any details at all, I haven’t done any changes, nothing.

What might be the problem?? Please it’s urgent!!


#2

I have the extact same issue occur. My piwik installation has not tracked any new information since two days ago.

I have not made any changes to my installation or too any of my websites.


#3

Another update:

I just read the following in troubleshooting guide, I am contacting tech support to disable mod_security to see if this fixes the issue:

How do I configure Piwik when mod_security is enabled?

If your host uses mod_security to block requests containing URLs (eg. hosts like HostGator, The Planet), you should contact your provider to whitelist your domain (or URL) and disable mod_security for your website.

Alternately, if your Piwik is hosted on the same domain as your website being tracked, you can edit your Piwik Javascript Tracking code to force data to be sent in POST, to avoid the mod_security check. Before the line piwikTracker.trackPageView(); you can add the following line piwikTracker.setRequestMethod(‘POST’);


#4

Final update, contact HostGator support, requested they whitelist my domain

Piwik is working again. - Check with your host


#5

Had the same problem. I’ll check with my host too to cover all the bases…Thanks!