Piwik stopped working

Jay_Krishna_Jha · July 6, 2018, 3:46am

Hi,

I am using piwik latest 3.5.1 and it was working till yesterday. What has suddenly happened.
Can anyone please help here, how I can fix that.

Thanks.

Jay_Krishna_Jha · July 6, 2018, 11:44am

here are more details about this error;

github.com/matomo-org/matomo

Piwik/ matomo suddenly stopped working with error syntax error, unexpected ''/var/www/html/plugins/VisitTi' (T_ENCAPSED_AND_WHITESPACE), expecting ')'

opened 06:45AM - 06 Jul 18 UTC

closed 07:00AM - 07 Jul 18 UTC

jkjha

duplicate

This is embarrassing.. my matomo instance has suddenly stopped working today and… it is throwing this error on UI when I visit the url: syntax error, unexpected ''/var/www/html/plugins/VisitTi' (T_ENCAPSED_AND_WHITESPACE), expecting ')' I am loosing my critical important tracking data. Assuming this is free and reliable, we started using this but now I am stuck. Business support is too costly and we can't afford that.. can anyone please have a look into this urgently. My Matomo version is 3.4.0 Let me know if you need more information.

please help look into this asap.