I’m a new user to Piwik – I’ve been testing it out using log file parsing. I’ve successfully been able to import log files and am able to see some information - browser info, location, time of day, referrer websites, etc. I can also see normal information in visitor overview, but once I click the tab to view visitor logs, I see individual users and their IP addresses with how much time they spent on the site, but with 0 actions for every single one. This is despite the fact that the visitor overview tab registers actions. Also, there are no reports given under the actions tab.
Hello,
I’m experiencing the same problem since a 2.2.0 update.I hadn’t noticed it at first because I’ve been a whil looking elsewhere than in Actions tabs only taking a quick glance to the views.
I tried to update to 2.2.2 without success.
I then tried to install a fresh 2.2.3-b4 aside and import my data in it. The problem is still the same : nothing is shown under the Action tab, in the main page all the sites have the normal views count but the page view count sticks to zero.
I’ve looked into the sql tables. For instance the table ’ piwik_log_link_visit_action’ which seems the right place to see actions activity shows me very recent records from the 10th of may for instance, despite nothing is shown under the interface.
Feel free to ask for information if needed to squeeze the bug !
One furthuer info that may have it’s importance : I remember that just after the 2.2.0 update I had a problem in the recording of statistics : nothing was recorded for a few days until a user realized that his stats were all zero for the past days. So I looked further and found that after the upgrade some plugins were outdated. I’ve been able to update most of them, but stayed stuck with one of the example plugins (don’t remember which though) which I finally deactivated since it was not needed. Afterwards all seemed to be back on… execpt that in fact no actions are recorded by piwik.
So I decided to play with the timespans and finally found ways to get my data back.
My default date range is to show the last 30 days (today not included). With this date range, I experience the problem, hence my precedent posts.
But if I select in the calendar, say April 2014, then I’m able to see all stats, everything under the Actions tab included !
If I select May : no data to display under Actions
Well, it seems finally that I’m not affected by the said 5163 bug, but really broke something when made the 2.0 update
It’s clear on the graphs that I updated on the 10th or 11th of April, 11th beeing the first day with no action.
Every date range including a date before the 11th of April gives me a result, otherwise, no Actions displayed despite the graph on the visitors tab counts them well !
Report
633 visits
3 min 8s average visit duration
36% visits have bounced (left the website after one page)
3.9 actions (page views, downloads, outlinks and internal site searches) per visit
0s average generation time
2488 actions => but try to clic on the Actions tab and I see no data to display
True for 2.2.2, and 2.2.3b4 with an imported dataset from my defective 2.2.2 installation
Hello,
today I had time to spend on this problem.
I’ve looked more closely in the databases and I can say :
the tracker records properly the visits : the piwik_log_visit table shows records of today
the actions are no more recorded since the 10th of April 14 : piwik_log_link_visit_action has it’s last record timestamped at this day (2014-04-10)
I’ve tried numerous imports from sql exports of my data to other installs of piwik in order to test but haven’t found back my records (I can assume that the link action visit are lost from 10th of April to when I’ll manage to get back piwik in order.). But I would like to have a solution to have it now record all actions as usual…
I had forgotten to send a new message because of a busy week-end
So I managed to get a fonctionnal 2.2.2 install back. It wes finally pretty simple, I just needed to do a real fresh install of piwik, easing the db config by the way, and recreating it in the install assistant, and now the recording of the actions is back.
As I see the 2.3.0 has just come out I’ll try a one click upgrade, but if something goes wrong I know the cure : doing it by hand is the safer way.