Piwik Reports shows error message intermittently



The reports in Piwik shows the error message “Oops… there was a problem during the request. Maybe the server had a temporary issue, or maybe you requested a report with too much data. Please try again. If this error occurs repeatedly please contact your Piwik administrator for assistance.” but then it works fine once we refresh the page or navigate to some other report, can someone help with this issue please.


(Matthieu Aubry) #2

Hi there,

Check in your server error logs - do you see a error message there? then check in the Piwik FAQ for answers.

Also likely if you setup the cron archiving this would help the situation: How to Set up Auto-Archiving of Your Reports - Analytics Platform - Matomo