piwik_log_visit only goes up when I manually surf to piwik/piwik.php?idsite=1

Support & Bugs
1

I have a website in the works at 67.219.50.220

I’ve installed piwik, but the javascript tracker does not seem to work (you’ll see the javascript right at the bottom of the source before /body)

here is the javascript tracker:

<!-- Piwik --> 
<script type="text/javascript"> 
var pkBaseURL = (("https:" == document.location.protocol) ? "https://67.219.50.220/piwik/" : "http://67.219.50.220/piwik/");
document.write(unescape("%3Cscript src='" + pkBaseURL + "piwik.js' type='text/javascript'%3E%3C/script%3E"));
</script><script type="text/javascript"> 
try {
var piwikTracker = Piwik.getTracker(pkBaseURL + "piwik.php", 1);
piwikTracker.trackPageView();
piwikTracker.enableLinkTracking();
} catch( err ) {}
</script><noscript><p><img src="http://67.219.50.220/piwik/piwik.php?idsite=1" style="border:0" alt=""/></p></noscript> 
<!-- End Piwik Tag -->

If I manually surf to piwik.php?idsite=1 the piwik_log_visit goes up by one. I sure am stumped.

Let me know if there’s anything else I need to provide.

EDIT: A quick note, I ran through the troubleshooting guide:

  1. Incorrect Piwik tracking code - I’ve provided mine above, let me know if it’s wrong.
  2. Testing Piwik with disabled Javascript - Javascript is enabled.
  3. Piwik displays a red cross (on IE) or a broken image icon on your tracked pages, instead of the 1*1 transparent Pixel - No this is not the case. And as stated I can manually surf to the pixel image and doing so DOES track in the database.
  4. Do you have logs registered in your Piwik database? - Only from the times I surf directly to piwik.php. The tracking code does not seem to log the users.
  5. Mysql / php timezones are not configured to be the same - “SELECT @@global.time_zone” returns that the time_zone is set to “SYSTEM” So I think this is fine.
2

Did you remove the tracking code? I just took a look, and couldn’t find the tracking code anywhere in the page source.

3

Whoops! My associate must have removed it momentarily while we were troubleshooting the issue. It’s back on the index page now. Still not tracking. style_emoticons/<#EMO_DIR#>/wink.gif

4

What is your server timezone? What is date.timezone in php.ini?

5

Ah… okay… it says “no value”

edit: I changed the value in php.ini to EDT. phpinfo() shows this data now:

date/time support  enabled  
Timezone Database Version  0.system  
Timezone Database  internal  
Default timezone  America/New_York  

Directive                Local Value    Master Value 
date.default_latitude    31.7667        31.7667 
date.default_longitude    35.2333        35.2333 
date.sunrise_zenith        90.583333        90.583333 
date.sunset_zenith        90.583333        90.583333 
date.timezone            EDT            EDT

Still no tracking. style_emoticons/<#EMO_DIR#>/smile.gif

6

To be clear:

I do not believe this is an issue with Piwik logging visits in the database yet simply not displaying them. I can see that piwik is not logging visits in my database.

That is, unless I actually type /piwik/piwik.php?idsite=1 into my address bar, in which case piwik logs a 10 second visit in the database, and that visit does show up in my dashboard results.

So it has something to do with the javascript code, or something (though I’ve triple-checked it). Truthfully I’ve no idea.

7

Can you please try with Piwik 0.5 just released?

another solution is to enable debug in piwik/piwik.php and then visit the piwik.php?.. set with Firebug when you visit your website.

8

Okay, turning on debug and using Firebug yielded no errors. Everything seemed to be fine on the piwik.php? page.

So, I upgraded to Piwik 0.5

Still no tracking.

Also, I’m now getting an error on my Dashboard:

Fatal error: Cannot use object of type stdClass as array in /path/to/my/webroot/piwik/plugins/Dashboard/Controller.php on line 143
9

America/New_York is EDT, so you probably don’t have to configure date.timezone if your server has the same TZ.

What version of PHP are you running?

edit: Ok, response headers on your site says PHP 5.1.6.

Problem should disappear if you upgrade to 5.2.1 or higher…