Piwik Installation Welcome Screen empty

(Shirokata) #1


I am trying to install the latest Piwik 2.4.1 on my webserver. Before I was running a Piwik 1.x successfully. Because I had problems with the update, I tried a fresh install.
However, not even the initial welcome page of the installation displays correctly:
[attachment 1821 Screenshot2014-07-1522.10.01.png]
The HTML code ends abruptly:
… [header] …

   # Quelloffene Webanalytik

Same problem on Firefox and on Internet Explorer.
Only output in piwik.log after redirecting debug logs to file:
DEBUG Piwik\FrontController[2014-07-15 19:58:45] /var/www/xxx/html/xxx/core/Config.php(351): The configuration file {/var/www/xxx/html/xxx/config/config.ini.php} has not been found or could not be read.

All files have been uploaded in binary mode to ftp server.
As this page is hosted, I don’t have access to the apache log.

What could be wrong? What else could I check?



I know that this is prob a silly answer but have you checked your server meets the latest requirements to run Piwik?


I know I sometime miss the obvious or take short cuts


(Shirokata) #3


thanks for your reply.
Here are the server details:
PHP Version 5.3.3-7+squeeze19
PDO drivers mysql, sqlite, sqlite2
PDO Driver for MySQL enabled, Client API version 5.1.73
MySQL 5.1.73

This should meet the minimum requirements therefore.

The installation welcome screen loads around 3 seconds, and the HTML always abruply ends exactly after the above mentioned


Maybe its the php.ini memeory settings? Try increasing.

Also delete tmp folder contents to see if it helps.

(Matthieu Aubry) #5

Maybe you see some error in the server error log file ?

(Shirokata) #6

thanks for your support! After your comments I raised this issue with my webhoster and they solved the issue by increasing the memory limit.