Piwik Hide URL script showing internal IP

Support & Bugs
1

I am setting up a new Piwik install and running into a issue that I cant figure out.

All the hits that are coming in are using the internal IP when using the Hide URL script. How do I get it to provide the actual IP of the visitor when it sends it and not the internal IP of the site that has the Hide URL script on it.

I am using Apache for my webserver.

Thanks

Edit:
tried both the version that comes with the 1.11.1 install and I also updated piwik.php to the GitHub version with the same issue.

Also in the server logs on the Piwik install the access log shows
IN.TE.RN.AL.IP - - [21/May/2013:13:50:44 -0700] "GET /piwik.php?cip=RE.AL.IP.HERE…

So it seems to be sending it through the script but Piwik is putting the IN.TE.RN.AL.IP instead of RE.AL.IP.HERE for the access log.

2

Maybe this FAQ help? Installation - Analytics Platform - Matomo

3

No difference at all adding in those changes. Also I not behind a proxy or anything like that its the webserver where the Piwik Hide URL script is and the webserver where Piwik is installed. Nothing else.

4

Anyone have any ideas what could be causing this? The logs show its sending the info properly. What am I missing here?

Thanks.

5

So in hopes of figuring this out I switched the site to normal tracking and that as well shows the internal IP of the site that Piwik is tracking.

6

Can you upgrade to latest beta and try again? 301 Moved Permanently

if you have the problem please create a new thread with clear description

7

OK will do that over the evening.

Thanks Matt