Piwik crashes when pulling traffic for month in "All Websites" area

Support & Bugs
21

Increasing the execution time just causes Piwik to crash with an internal server error instead. Do you know of another solution?

22

what do the server error logs say? that could help diagnose further. you never mentioned what was the php memory setting? what type of hosting environment is it? maybe adjusting the apache number of childe processes?

23

Thanks for the quick response!

Linux CentOS 6 hosting environment, with cPanel
PHP’s max execution time is currently set to 30 seconds.

Which Apache child processes would you suggest I focus on? I’m admittedly not too familiar with this area of things.

24

I moved this reply to the thread it belongs on. I’d delete it if I could.

25

  1. setup this script: How to Set up Auto-Archiving of Your Reports - Analytics Platform - Matomo

  2. increase execution time in php configuration (or ask your web host)