Piwik 2.1.0 dont track my visitors


Hi all,
im testing piwik version 2.1.0, but I having problems…

My site is http://eventosriopretoapp.com.br/ ,
my code generated by piwik is:

<!-- Piwik -->
<script type="text/javascript">
  var _paq = _paq || [];

  (function() {
    var u=(("https:" == document.location.protocol) ? "https" : "http") + "://eventosriopretoapp.com.br/piwik/";
    _paq.push(["setTrackerUrl", u+"piwik.php"]);
    _paq.push(["setSiteId", "1"]);
    var d=document, g=d.createElement("script"), s=d.getElementsByTagName("script")[0]; g.type="text/javascript";
    g.defer=true; g.async=true; g.src=u+"piwik.js"; s.parentNode.insertBefore(g,s);
<!-- End Piwik Code -->

I attached a image which shows that the table “piwik_log_link_visit_action” get my visitors access, but the table “piwik_log_visit” is empty…

[attachment 1620 piwik_log_visit.png]

[attachment 1622 code.png]

Can someone help me please??

My server errors log dont show any error relationed with piwik files…

(Matthieu Aubry) #2

Please see: Piwik doesn't track any visits and pages, and shows "There is no data for this report" in all reports. - Analytics Platform - Matomo


I experience exactly the same problem. I checked everything that is mentioned in the FAQ mentioned above. There is proper access to the database, the code on the website I want to track is correct, I checked it at least 10 times. Furthermore, I reinstalled Piwik several times. When checking the database tables manually, I only notice changes in the piwik_log_action table, where the website I want to follow is added. However, the piwik_log_visit table remains completely empty. Furthermore, in the error logs of the server, I can’t notice any error regarding piwik. (no error since install of piwik)
There is no SSL, very simple website with only a few lines html (www.aixxl.aero).

I really don’t have any clue what could be wrong!!! Please help!

(Matthieu Aubry) #4

can you try apply this patch? Fixes #4886 · matomo-org/matomo@54a3399 · GitHub

If after applying it, and waiting few hours, you still do not see visits, then please let me know here


Thank you. I installed both new php files, in their appropriate directory. However, now the piwik installation appears to be “broken”, i.e., when I co to the URL of my piwik installation (analytics.vaneykeren.be), I only see a php file…


I have the same problem on the new version, i am sure to have checked everything what i find in the faq but the rows from the table of the visits on my database are still empty and the server logs file doesn’t contain errors about piwik.


I have the same issue with 2.1 and a correctly configured install.

Have tried dbtable and files for session storage

Have tried PDO and MySQLi for interface

Rows are added to piwik_log_action, but no piwik_log_visit entries

Server is >PHP 5.3.2 with MySQL 5.5.32; all System Check criteria are met; host is shared


FWIW I was able to get 2.1 latest working:

[li] Tried installing version 2.1.1b-6 to no avail
[/li][li] Flushed tables, removed files and installed the latest stable pre-2 version (1.12)
[/li][li] Confirmed functioning reports in the Dashboard, then upgraded to 2.1.x latest via the Dashboard link

The issue appears to be with the installation process for 2.1.x latest


I have found a “workaround” solution:
in the dashboard > settings > plugins > disable plugin provider

in the data disappears the data provider but it is better than having no data, waiting for updates



I have the same problem. I installed Piwik yesterday, and after a lot of questions and a headache, I finally came to this forum entry. The workaround works well. It probably means that the Provider plugin contains some kind of bug.

It seems nobody here has opened a ticket on the bug tracker, so I’ll do it :slight_smile:

Thanks for the workaround, and I’m hopping this will be fixed soon !


Done :