Piwik 1.9 does not count cause of Fatal error

Support & Bugs
1

I upgraded today to piwik 1.9. I wonder why no new visits occure in the database and found many errors in the apache log:

PHP Fatal error: Class ‘Piwik_UserCountry_LocationProvider’ not found in /var/www/html-ssl/piwik/core
/Tracker/Visit.php on line 609, referer: …(a page of my website)

So what I did is to comment all lines out, which use this class in Visit.php. Now it works again, but I loose any information about where the visitor comes from.

What can I do? (I do not want to use GeoIP-extensions; the old way was okay for me as I anonymize the ips).

2

Hello

I have exactly the same problem. I resolve it by adding at the beggining of the file core/Tracker/Visit.php :

require_once PIWIK_INCLUDE_PATH . “/plugins/UserCountry/LocationProvider.php”;
require_once PIWIK_INCLUDE_PATH . “/plugins/UserCountry/UserCountry.php”;

But i don’t think that it is the correct way to really solve the problem.

3

The bug is tracked in: Error: Class 'Piwik_UserCountry_LocationProvider' not found · Issue #3452 · matomo-org/matomo · GitHub

The solution you provided is correct. We will release a new version to fix this bug, in a few days.

4

This is still not fixed when importing logfiles although the trac entry 3452 is closed as fixed.

[Sun Oct 28 11:01:40 2012] [error] [client XXXXXXXXX] PHP Fatal error: Class ‘Piwik_UserCountry_LocationProvider’ not found in /var/www/apps/piwik/core/Tracker/Visit.php on line 628

5

This should be fixed in 1.9.1 can you reupload all files and try again?

6

Is it possible that the auto updater does not replace all the files correctly? I did an update from 1.9 to 1.9.1 and now - after your hint - I downloaded latest 1.9.1 zip and did a diff of all the files and some of them differ. The update completed without errors and dashboard shows version info as 1.9.1

7

What is the state of the plugin “UserCountry”? For me, Piwik 1.9.2-b3 is only tracking when it is activated.

8

Ok, the plugin is NOT active, so this seems to be the cause of the problem. Should be fixed I think :wink: