Only intranet data recorded



First of all I would like to say that I have read the “No Data” troubleshooting guide and I could not find an answer there.

I have the following problem:
I set up 3 websites with a piwik installation, but none of them records any data!
Except 1 single visit from my INTRANET address.

Yes, piwick is on the webserver and the javascript contains the correct website, not localhost or 127.0.0…

The database:
piwik_log_visit is empty (except the above mention intranet acces)
piwik_log_action seems to be recording the data correctly!
piwik_log_link_visit_action is also recording data!

Both blob and numeric archive are saved correctly…

Anyone has any ideea what could be the problem?
Thank you very much!

(Matthieu Aubry) #2

You can try and debug it: Tracking API - Analytics Platform - Matomo or use Firebug


Thank you Matthieu.

I have enabled the debugging and installed Firebug.

I noticed the following:
piwik_track: undefined

Unfortunately the Response for the long piwik link is empty…
If I copy and paste only this line to the browser:
array (
‘idsite’ => ‘3’,
‘rec’ => ‘1’,
‘rand’ => ‘0.944982675191571’,
‘h’ => ‘10’,
‘m’ => ‘38’,
‘s’ => ‘24’,
‘url’ => ‘http:/…php’,
‘urlref’ => ‘http://…/’,
‘res’ => ‘1920x1200’,
‘cookie’ => ‘1’,
‘pdf’ => ‘1’,
‘qt’ => ‘0’,
‘realp’ => ‘0’,
‘wma’ => ‘0’,
‘dir’ => ‘0’,
‘fla’ => ‘1’,
‘java’ => ‘1’,
‘gears’ => ‘0’,
‘ag’ => ‘0’,
‘action_name’ => ‘…’,

Loading plugins: { Provider,Goals,GeoIP}
Detected action normal page view, Action name: …, Action URL = http://…php
Object id #93
Visitor doesn’t have the piwik cookie (id=
New Visit.

No ideea what could be wrong…

(Matthieu Aubry) #4

piwik_track: undefined - are you using the old JS Tag, or the new one?


Im sorry, I dont understand the question.
The tracking tag did not changed.

I have noticed a couple of recorded visits from outside, with the ip of the router, but I cant reproduce it.
The visitor in real time wall is frosen again. (this webpage is also in our network but on a different server).

I found out that we are behind a router and probably this is problem…
Unfortunately I have no ideea how to debug correctly.


I have this same issue. The trackPageView is returning undefined.